Carie Brown
Franklinville
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
2006
2006
years of post-secondary education
Work History
Co Business Owner
Yote Ropes
Franklinville
12.2021 - 11.2025
- Managed daily operations and ensured smooth workflow processes.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management and maintained optimal stock levels.
- Coordinated with suppliers to secure timely delivery of materials.
- Analyzed sales trends to inform product development and promotions.
- Cultivated relationships with customers to enhance service quality and retention.
- Streamlined order fulfillment processes to improve efficiency and accuracy.
- Created marketing campaigns to promote products or services.
- Implemented cost-saving initiatives to reduce overhead expenses.
- Developed strategies for expanding into new markets or territories.
Administrative Assistant
One Touch Heating and Cooling
Asheboro
04.2022 - 07.2022
- Managed scheduling for service appointments and team meetings.
- Coordinated communication between clients and technical staff.
- Maintained accurate records of customer interactions and service requests.
- Prepared documentation for service proposals and customer agreements.
- Assisted in organizing company events and training sessions.
- Handled incoming emails and phone calls, prioritizing urgent issues.
- Developed filing systems to ensure easy access to important documents.
- Supported inventory management by tracking office supplies and equipment needs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Compiled data from various sources into organized reports for review by management team.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Conducted research on various topics as requested by management.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Drove customer feedback to deliver information to management for corrective action.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Customer Service Representative
Uhaul Moving And Storage
Sanford
04.2019 - 02.2020
- Assisted customers with reservations and inquiries about moving services.
- Processed rental agreements and payments efficiently at the service desk.
- Provided product knowledge on trucks, trailers, and storage options to customers.
- Managed inventory of supplies and equipment for moving services daily.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained a clean and organized workspace to enhance customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
Sewing Machine Operator
Raptor Tactical
Fayetteville
05.2018 - 02.2019
- Operated industrial sewing machines for tactical gear production.
- Assembled fabric components into finished products using precise stitching techniques.
- Inspected completed items for quality and adherence to specifications.
- Collaborated with team members to meet production timelines and workflow efficiency.
- Trained new operators on machine setup and operation procedures effectively.
- Suggested improvements for sewing processes to enhance product quality and speed.
- Followed safety protocols diligently while working in a fast-paced manufacturing environment.
- Threaded sewing machines and changed needles while maintaining optimal safety procedures to prevent accidents and delays.
- Ensured that all garments were sewn together properly using correct stitches and techniques.
- Repaired seams by hand or with a sewing machine when necessary.
- Operated single needle and multi-needle industrial sewing machines to assemble apparel components.
- Maintained a clean and organized workspace.
- Inspected finished products for defects in stitching or material quality.
- Promoted maximum efficiency by keeping work spaces clean and well-organized.
- Performed minor repairs on machines when necessary.
- Provided guidance and instruction to other team members in the use of equipment and processes.
- Repaired or replaced pockets, zippers, snaps, buttons, and lining with sewing machines and hand stitching.
- Communicated effectively with supervisors regarding progress updates or potential problems encountered during production runs.
- Attached accessory labels, tags, and hardware to complete pieces.
- Sorted fabrics into categories based on color, texture, weight. prior to cutting operations.
- Checked precision of completed products against work order specifications to identify and correct problems early in each run.
- Utilized knowledge of fabrics to select proper thread type for each job.
- Kept track of inventory of materials used in production process.
- Monitored machines, diagnosed problems and performed basic corrections to keep equipment operational during shifts.
- Measured pieces and completed accurate cuts to prevent materials waste.
- Conducted periodic maintenance checks on sewing machines such as oiling and lubricating moving parts.
- Assisted with pattern making and marking of garments according to specifications.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Checked fabric for markings and pins to sew together correctly.
- Folded or stretched edges or lengths of items while sewing to facilitate forming specified sections.
- Aligned items under needles using machine guides, clamps and templates.
- Placed thread spools on spindles, inserted bobbins and threaded ends through machine guides.
Education
Eastern Randolph High School
Ramseur, NCSkills
- Operations management
- Inventory control
- Marketing strategy
- Sales analysis
- Cost reduction
- Customer relationship management
- Market expansion
- Data organization
- Project coordination
- Problem solving
- Effective communication
- Time management
- Detail orientation
- Team collaboration
- E-commerce management
- Customer relations
- Performance analysis
- Innovation management
Timeline
Administrative Assistant
One Touch Heating and Cooling
04.2022 - 07.2022
Co Business Owner
Yote Ropes
12.2021 - 11.2025
Customer Service Representative
Uhaul Moving And Storage
04.2019 - 02.2020
Sewing Machine Operator
Raptor Tactical
05.2018 - 02.2019
Eastern Randolph High School