Carey Lynch
Fuquay-Varina
Summary
Detail-oriented Customer Account and Billing Specialist with over 20 years of experience in managing customer accounts and order processing. Strong background in billing operations and account reconciliation, committed to building relationships and resolving complex issues to enhance customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Account & Post Billing Specialist
GE Industrial Solutions / ABB
Glen Allen
06.2006 - 05.2026
- Managed customer accounts and provided support through telephone and written communications regarding orders, shipments, billing inquiries, and account discrepancies.
- Processed customer orders and maintained accurate order status updates for internal and external customers.
- Created and processed credit invoices, debit invoices, billing adjustments, and account corrections.
- Managed OEM (Original Equipment Manufacturer) customer accounts and coordinated small equipment projects from initiation through completion.
- Utilized Business Objects reporting tools to monitor open orders, maintain customer inventory levels, and manage blanket orders.
- Built and maintained strong relationships with customers, sales teams, manufacturing personnel, and distribution partners.
- Led conference calls and coordinated communication among internal departments and external customers.
- Assisted in training team members on account management procedures, order entry processes, and new system implementations.
Administrative & Data Entry Specialist
Kelly Services / Designeers Midwest
Richmond
01.2005 - 01.2006
- Processed documents, claims, and data entry transactions for Capital One.
- Performed order entry processing for GE Industrial OEM and Retail customer accounts.
- Maintained accurate customer records and processed orders using computerized systems.
- Communicated with customers regarding order status and account inquiries.
- Supported daily administrative operations through efficient and accurate data management.
Customer Service Associate
TJ Maxx
Richmond
01.1999 - 01.2005
- Delivered exceptional customer service by assisting customers with purchases, returns, and product inquiries.
- Managed fitting room operations, contributing to a seamless customer experience and satisfaction.
- Maintained merchandise presentation standards, enhancing visual appeal and facilitating customer navigation.
- Assisted with inventory replenishment and merchandising, ensuring product availability and attractive displays.
- Developed strong customer engagement and problem-resolution skills.
Education
Practical Nursing Program -
ECPI University Medical Careers Institute
Richmond, VA01-2016
Medical Terminology Certification -
ECPI University Medical Careers Institute
Richmond, VASkills
- Customer Account Management
- Billing & Invoice Processing
- Account Management Expertise
- Billing & Financial Accuracy
- Order management
- Account Reconciliation
- Customer Relationship Management
- Vendor Account Management
- Data Analysis Techniques
- Process Improvement
- Process Documentation
- Customer Service Excellence
- Exceptional Customer Service
- Problem Resolution
- Team Collaboration
- Conflict resolution
- Written communication
- Microsoft Office Suite
- Memo creation
- Relationship Building
Websites
Volunteer Experience
- Community Volunteer, Meals on Wheels, Richmond, VA, Assisted with meal preparation, distribution, and community outreach initiatives., Supported local efforts to provide food assistance and resources to individuals and families in need., Demonstrated commitment to community service and helping underserved populations.
- Community Volunteer, Community Kitchen of Richmond, Richmond, VA
Timeline
Account & Post Billing Specialist
GE Industrial Solutions / ABB
06.2006 - 05.2026
Administrative & Data Entry Specialist
Kelly Services / Designeers Midwest
01.2005 - 01.2006
Customer Service Associate
TJ Maxx
01.1999 - 01.2005
Practical Nursing Program -
ECPI University Medical Careers Institute
Medical Terminology Certification -
ECPI University Medical Careers Institute