Cara Yoak
Spindale
Summary
Dedicated and detail-oriented professional with extensive experience at Emberglow Outdoor Resort. Proven ability in deep cleaning and maintaining a sanitary environment while delivering exceptional customer service. Skilled in multitasking and problem-solving, contributing to efficient operations and guest satisfaction. Recognized for proactive maintenance reporting and effective teamwork. Looking to advance my knowledge in Customer Service and learning more about Management.
Overview
9
9
years of professional experience
Work History
Housekeeper/Front Desk Assistant
Emberglow Outdoor Resort
09.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Housekeeper/Maintenance Assistant
CooperRiis
08.2022 - 04.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Housekeeper
Bubbles Express
02.2016 - 09.2020
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
Education
Associate of Applied Science - Business Management
Isothermal Community College
Spindale, NC06-2027
High School Diploma -
Polk County High School
Columbus, NC06-2019
Skills
- Teamwork
- Housekeeping
- Customer service
- Deep cleaning expertise
- Fast learner
- Organized
- Maintaining work schedule
- Excellent oral and written communication
- Detail-oriented
- Staff training
- Multitasking and prioritizing
- Exceptional time management
- Customer service-focused
- Complex Problem-solving
- Supply inventory management
Timeline
Housekeeper/Maintenance Assistant
CooperRiis
08.2022 - 04.2023
Housekeeper/Front Desk Assistant
Emberglow Outdoor Resort
09.2020 - Current
Housekeeper
Bubbles Express
02.2016 - 09.2020
Associate of Applied Science - Business Management
Isothermal Community College
High School Diploma -
Polk County High School
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