Cannon Cooke
Mount Airy
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Odell's Sandwich Shop
07.2022 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
North Surry High School
Mount Airy, NC05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
Timeline
Customer Service Representative
Odell's Sandwich Shop
07.2022 - 05.2025
North Surry High School
Similar Profiles
Isabella BlazonIsabella Blazon
Barista/Restaurant Waiter at Meeker Sweet Shop And Red Rooster Sandwich ShopBarista/Restaurant Waiter at Meeker Sweet Shop And Red Rooster Sandwich Shop
Jack KoryJack Kory
Assistant Manager at Potbelly's Sandwich ShopAssistant Manager at Potbelly's Sandwich Shop
Aidan ThompsonAidan Thompson
Associate at Potbelly Sandwich ShopAssociate at Potbelly Sandwich Shop
Shana GoodwinShana Goodwin
Logistics Coordinator at Long Island LogisticsLogistics Coordinator at Long Island Logistics
Emily CeasarEmily Ceasar
Patient Care Technician at Northern Regional HospitalPatient Care Technician at Northern Regional Hospital