Canisha Wilson
Charlotte
Summary
Detail-oriented hospitality professional with expertise in hotel and resort desk operations. Specializes in guest services, reservation management, and effective issue resolution. Enhances customer satisfaction through proactive problem-solving and clear communication, while maintaining high service quality during peak periods.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Ac hotel Ballentyne
Charlotte
04.2026 - Current
- Supervised housekeeping staff to maintain cleanliness and order throughout the hotel.
- Coordinated daily cleaning schedules to ensure timely room turnover for guests.
- Trained new employees on proper cleaning techniques and safety protocols.
- Inspected guest rooms and public areas for adherence to cleanliness standards.
- Communicated with front desk regarding room status and special requests from guests.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Hotel Inspector
Delaware North
Memphis
11.2022 - 07.2025
- Inspected guest rooms for cleanliness and adherence to quality standards.
- Trained new team members on inspection protocols and company policies.
- Provided feedback to housekeeping teams to improve overall service quality.
- Provided feedback on service performance issues to management staff.
- Replenished supplies such as towels, soap and tissue paper in each room according to established guidelines.
- Performed daily walkthroughs of assigned area to identify potential safety hazards or security risks.
- Collaborated with other departments such as Housekeeping and Maintenance to ensure efficient operations.
- Communicated effectively with guests throughout their stay in order to provide a positive experience.
Assistant General Manager
Holiday Inn Express Hotel
Memphis
10.2018 - 07.2020
- Assisted in managing daily hotel operations and staff coordination.
- Supported guest services by resolving customer inquiries and complaints.
- Conducted training sessions for new employees on hotel policies and procedures.
- Maintained inventory of supplies and ordered necessary items for hotel operations.
- Monitored front desk operations to enhance guest check-in and check-out experiences.
- Facilitated communication between departments to streamline operational efficiency.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
Housekeeping Supervisor
Holiday Inn Express Hotel
Memphis
07.2015 - 10.2018
- Supervised housekeeping staff to maintain cleanliness and order throughout the hotel.
- Coordinated daily cleaning schedules to ensure timely room turnover for guests.
- Trained new employees on proper cleaning techniques and safety protocols.
- Inspected guest rooms and public areas for adherence to cleanliness standards.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Front Desk Receptionist
Holiday Inn Express Hotel
Memphis
10.2014 - 07.2015
- Greeted guests warmly upon arrival at Holiday Inn Express.
- Managed check-in and check-out processes efficiently for hotel guests.
- Answered phone calls and responded to guest inquiries promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained cleanliness and organization of the front desk area daily.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
North West Prep Academy
Memphis, TennesseeCertified Dental Assistant - Dental Assistant
Concorde Career College
Memphis, TennesseeSkills
- Quality inspection
- Safety compliance
- Protocol development
- Hospitality and accommodation
- Customer relationship management
- Inventory management
- Budget administration
- Staff coordination
- Time management
Timeline
Housekeeping Supervisor
Ac hotel Ballentyne
04.2026 - Current
Hotel Inspector
Delaware North
11.2022 - 07.2025
Assistant General Manager
Holiday Inn Express Hotel
10.2018 - 07.2020
Housekeeping Supervisor
Holiday Inn Express Hotel
07.2015 - 10.2018
Front Desk Receptionist
Holiday Inn Express Hotel
10.2014 - 07.2015
North West Prep Academy
Certified Dental Assistant - Dental Assistant
Concorde Career College