Candy Prince
Marshville
Summary
Senior Enterprise Resilience Risk Manager with extensive experience at Truist in operational risk management and compliance. Skilled in crafting effective risk mitigation strategies that enhance organizational resilience. Proven ability to lead continuous improvement initiatives, resulting in substantial operational efficiencies across various teams.
Overview
20
20
years of professional experience
Work History
Senior Enterprise Resilience Risk Manager
Truist
Charlotte
06.2024 - Current
- Developed and maintained risk management frameworks, ensuring compliance with regulatory requirements and internal policies.
- Advised senior management on financial impacts of risks, recommending protective strategies.
- Coordinated establishment of risk appetite and tolerance levels in collaboration with senior management.
- Created and implemented effective policies and procedures for managing identified risks.
- Identified key performance indicators aligned with risk management objectives.
- Monitored regulatory changes affecting organizational operations to ensure ongoing compliance.
- Collaborated with external auditors on risk management audits and assessments to enhance accountability.
- Established metrics for evaluating effectiveness of risk management initiatives across departments.
SVP, Business Controls Manager
Bank of America
Charlotte
10.2021 - 06.2024
- Oversaw Consumer and Small Business Operational Resilience Risk Program covering Business, Technology, Cyber, and Third Party Resilience.
- Developed enterprise-wide operational resiliency and risk mitigation strategies for enhanced effectiveness.
- Led initiatives to improve operational efficiency and mitigate risks across banking functions.
- Executed financial oversight strategies, resulting in improved budget adherence and resource allocation.
- Implemented real-time testing and simulation exercises to validate operational resiliency plans.
- Applied advanced market analysis techniques to identify growth opportunities and competitive threats.
- Enhanced communication protocols and training programs for effective responses to disruptions.
- Facilitated stakeholder engagement sessions aligning business objectives with operational capabilities.
SVP, Business Controls Manager
Bank of America
Charlotte
03.2015 - 10.2021
- Oversaw Consumer and Small Business Process documentation across eight Lines of Business.
- Remediated identified issues for front-line units, addressing both internal and external regulatory concerns.
- Managed monthly reporting to analyze process effectiveness, risk tolerance, and control management.
- Consulted on audit requests and prepared business leaders for regulatory exams and audits.
- Collaborated with Compliance Operational Risk partners to maintain awareness of regulatory changes.
- Advised teams on compliance with regulations, policies, and procedures regarding processes and controls.
- Assisted in identifying and recording internal and external loss events and near misses.
- Reviewed Compliance and Operational Risk Assessments to enhance integration and improve processes across front-line units.
SVP, Sales Support Manager
Bank of America
Charlotte
01.2006 - 08.2015
- Served as Sales Support Manager, leading a 15-person team tasked with designing, developing, delivering, and managing all sales communications across multiple lines of business and products impacting the Retail Banking Associates.
- Created sales communications for sales executives to leverage in preparing associates for changes occurring across multiple product/service lines of business.
- Developed and implemented national workshops and training aids to coach and prepare retail associates regarding technology, product, and services changes.
- Analyzed associate readiness on change via monthly proficiency checks; subsequently, crafted remediation plans to mitigate identified risks.
- Led 1st Mortgage and Home Equity sales volume reporting to 'Peak Day Adherence' reinforcement, identifying gaps and opportunities with sales volumes for our market and region executives.
- Identified gaps and opportunities in sales volumes for market and regional executives, enhancing performance.
- Implemented strategies to improve communication effectiveness across multiple lines of business.
- Coordinated change management initiatives to ensure seamless transitions for retail associates.
SVP, Process Design Manager
Bank of America
Charlotte
08.2010 - 03.2015
- Managed a team of content developers, as Readiness Assessment lead, that provided product, service, and technology initiatives, compliance and risk training, readiness proposals, and produced support materials.
- Consulted with initiative teams to identify the knowledge, skills, and behaviors required for initiative success and to achieve expected business results.
- Developed and delivered readiness and proficiency solutions, resulting in knowledgeable and prepared associates.
- Drove continuous improvement toward proficiency by providing coaching and reinforcement through 'National Building Block Workshops' and 'Market Leader'.
- Provided input into the capacity approach, and collaborating with partners, to develop a high-level learning/associate readiness approach and to support and improve communications.
- Identified and communicated risks to execution and project dependencies based on associate impacts, changes to process, and integration of other initiatives.
SVP, Business Support Manager II, GCIB Pricing Administration
Bank of America
Charlotte
VP, Change Manager
Bank of America
Charlotte
AVP, Curriculum Developer
Bank of America
Charlotte
AVP, Training Developer
Bank of America
Charlotte
AVP, Annuity Operations Supervisor
First Union Bank
Charlotte
Education
BA - Education
University of North Carolina at Charlotte
Charlotte, NC01.1999
Skills
- Operational risk management
- Compliance and controls
- Risk mitigation strategies
- Change management
- Process design and improvement
- Operations management
- Continuous improvement initiatives
- Control assessments and audits
- Data analysis and reporting
- Curriculum development and training
- Employee engagement strategies
- Performance and leadership development
- Operational resilience planning
- Policy development and implementation
- Strategic planning
Awards
- Bank of America Top Performer Award, 2003-2023
- Award of Excellence Capacity, Communication, Training Integration Capacity & Planning, 2010, 2015, 2022
- Project Management, 2005
- Design for Six Sigma, 2003
Community Outreach
- LEAD Mentor, 01/01/15, present
- Volunteer, Metrolina Christian Academy, 01/01/13, present
- Organizer, Showcase Baseball Academy, 01/01/18, 01/01/20
- Volunteer, Dress for Success, 01/01/10, present
- Volunteer, Military Advocacy, 01/01/10, present
Timeline
Senior Enterprise Resilience Risk Manager
Truist
06.2024 - Current
SVP, Business Controls Manager
Bank of America
10.2021 - 06.2024
SVP, Business Controls Manager
Bank of America
03.2015 - 10.2021
SVP, Process Design Manager
Bank of America
08.2010 - 03.2015
SVP, Sales Support Manager
Bank of America
01.2006 - 08.2015
SVP, Business Support Manager II, GCIB Pricing Administration
Bank of America
VP, Change Manager
Bank of America
AVP, Curriculum Developer
Bank of America
AVP, Training Developer
Bank of America
AVP, Annuity Operations Supervisor
First Union Bank
BA - Education
University of North Carolina at Charlotte