Candy Greene
Mount Holly
Summary
Goal-oriented manager with distinguished experience in Textile industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
18
18
years of professional experience
Work History
Sales Administration Manager
American & Efird
02.2018 - Current
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Generated detailed sales reports to identify trends and areas for improvement, leading to more informed decision-making processes.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Credit Analyst
American & Efird
01.2017 - 02.2018
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Assessed credit risk and analyzed financial statements.
- Made decisions and recommendations about extending lines of credit.
Customer Service Representative
American & Efird
06.2006 - 01.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
GED -
East Gaston High School
Mount Holly, NC05.1987
Skills
- Pricing strategy
- Sales strategy development
- Sales Reporting
- Salesforce proficiency
- Sales Support
- CRM software expertise
- Customer Service
- Team building
- Excellent Communication
- Training development
- Decision-Making
- Price Structuring
Timeline
Sales Administration Manager
American & Efird
02.2018 - Current
Credit Analyst
American & Efird
01.2017 - 02.2018
Customer Service Representative
American & Efird
06.2006 - 01.2017
GED -
East Gaston High School
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