Candice Trull
Monroe
Summary
Dedicated customer service professional with a proven track record in enhancing patient care and satisfaction. Recognized for exceptional problem-solving and communication skills, consistently exceeding service goals.
Overview
16
16
years of professional experience
Work History
Live Answer Lead
Tyron Medical Partners
Charlotte
07.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated in the development of our MedChat feature to enhance patient accessibility.
- Trained and mentored all new hires and current employees.
Secretary
Union Family Dental
Monroe
10.2021 - 07.2022
- Managed daily office correspondence and communication with staff and clients.
- Organized and maintained filing systems for easy document retrieval.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Treatment plan estimates
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Organize and adjust appointments to ensure full schedules for providers.
Patient Care Coordinator
Tryon Medical Partners
Charlotte
10.2018 - 10.2021
- Communicated with healthcare providers to ensure seamless patient care.
- Assisted patients with insurance verification and eligibility inquiries.
- Maintained accurate patient records and updated electronic health systems.
- Collaborated with multidisciplinary teams to enhance patient outcomes.
- Managed follow-up calls to ensure patient satisfaction and compliance.
- Resolved patient concerns and facilitated access to additional resources.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Demonstrated flexibility during changes to patient care practice.
- Responded promptly to any emergency situations that arose within the facility.
- Facilitated internal and external referrals.
- Managed three providers' schedules.
- Coordinated all of our drug rep lunches for the office.
- New employee training.
Patient Care Coordinator
Novant Health Waxhaw Family Medicine
Waxhaw
10.2017 - 10.2018
- Communicated with healthcare providers to ensure seamless patient care.
- Assisted patients with insurance verification and eligibility inquiries.
- Maintained accurate patient records and updated electronic health systems.
- Collaborated with multidisciplinary teams to enhance patient outcomes.
- Managed follow-up calls to ensure patient satisfaction and compliance.
- Resolved patient concerns and facilitated access to additional resources.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Demonstrated flexibility during changes to patient care practice.
- Responded promptly to any emergency situations that arose within the facility.
- Facilitated internal and external referrals.
- Managed three providers' schedules.
- Coordinated all of our drug rep lunches for the office.
- New employee training.
Patient Care Coordinator
Mecklenburg Medical Group
Charlotte
09.2014 - 10.2017
- Communicated with healthcare providers to ensure seamless patient care.
- Assisted patients with insurance verification and eligibility inquiries.
- Maintained accurate patient records and updated electronic health systems.
- Collaborated with multidisciplinary teams to enhance patient outcomes.
- Managed follow-up calls to ensure patient satisfaction and compliance.
- Resolved patient concerns and facilitated access to additional resources.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Demonstrated flexibility during changes to patient care practice.
- Responded promptly to any emergency situations that arose within the facility.
- Facilitated internal and external referrals.
- Managed three providers' schedules.
- Coordinated all of our drug rep lunches for the office.
- New employee training.
Scanning Coordinator
BiLo Foods
Monroe
09.2013 - 09.2014
- Coordinated scanning operations to ensure accurate product pricing.
- Assisted team in maintaining efficient inventory management processes.
- Reviewed and updated product information in scanning systems.
- Supported training of new staff on scanning procedures and software.
- Monitored scanning equipment for functionality and reported issues promptly.
- Implemented best practices for optimizing scanning workflows across the store.
- Communicated regularly with management about inventory updates and concerns.
- Reviewed scan logs regularly to ensure accuracy of information entered into the system.
- Resolved issues related to scanning processes, such as image quality or file formats.
CNA
Jessie Helms Nursing Home
Monroe
01.2012 - 09.2013
- Assisted residents with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization in resident living areas and common spaces.
- Documented patient care activities accurately in electronic health records system.
- Collaborated with healthcare team to implement care plans for residents.
- Supported mobility by assisting residents with walking and transferring safely.
- Provided companionship and engaged residents in social activities to enhance well-being.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
Certified Nursing Assistant
Lake Park Nursing And Rehabilitation Center
Indian Trail
01.2010 - 09.2013
- Assisted residents with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization in resident living areas and common spaces.
- Documented patient care activities accurately in electronic health records system.
- Collaborated with healthcare team to implement care plans for residents.
- Supported mobility by assisting residents with walking and transferring safely.
- Provided companionship and engaged residents in social activities to enhance well-being.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
Education
CNA - Nursing Assistant
CNA School
Charlotte, NC01-2010
High School Diploma -
Monroe High School
Monroe, NC07-2001
Skills
- Customer service
- Team leadership
- Attention to detail
- Training and mentoring
- Electronic health records
- Scheduling appointments
- Insurance verification
- Multidisciplinary collaboration
- Patient care coordination
- Verbal and written communication
- Teamwork and collaboration
- Leadership and coordination
- Call center systems: RingCentral, Nice inContact
- Mentorship and training
- Insurance verifications, authorizations, and referrals
- Process and interface improvement
- Time and workload management
- Conflict resolution
- Med-chat (AI) System
- Microsoft Suite: Word, Excel, Outlook
- Goal setting
- Documentation and reporting
- Multitasking abilities
Accomplishments
- Multiple employee spot bonus recipients for 2024 & 2025
- Multiple A+ Tryon Cards from management and patients
References
Crystal Hill
Practice Manager
Tryon Medical Partners
704-242-0254
chill@tryonmed.com
_
Kayle Hall
Practice Manager
Prosperity Family Medicine
704-622-4133
kayle.hall@atriumhelath.org
_
Dr. Luis Bendezu
Internal Medicine Clinician
Tryon Medical Partners
704-430-9546
lbendezu@tryonmed.com
Timeline
Live Answer Lead
Tyron Medical Partners
07.2022 - Current
Secretary
Union Family Dental
10.2021 - 07.2022
Patient Care Coordinator
Tryon Medical Partners
10.2018 - 10.2021
Patient Care Coordinator
Novant Health Waxhaw Family Medicine
10.2017 - 10.2018
Patient Care Coordinator
Mecklenburg Medical Group
09.2014 - 10.2017
Scanning Coordinator
BiLo Foods
09.2013 - 09.2014
CNA
Jessie Helms Nursing Home
01.2012 - 09.2013
Certified Nursing Assistant
Lake Park Nursing And Rehabilitation Center
01.2010 - 09.2013
CNA - Nursing Assistant
CNA School
High School Diploma -
Monroe High School
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