Candice Mallory
Durham
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
LifeScience Logisitics
07.2024 - Current
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Administration Associate to Athletic Director
North Carolina Central University
08.2023 - Current
- Support with the coordination and execution of athletic events, including scheduling, ticket sales, and game day operations
- Implement the development and implementation of policies and procedures to ensure compliance with applicable laws and regulations related to athletics
- Arrange and maintain the athletic department's budget, including tracking expenses, reconciling accounts, and preparing financial reports for the Athletic Director
- Manage inventory of athletic equipment and supplies, ensuring that all teams have the necessary resources for practices and competitions
- Volunteered to help with special projects of varying degrees of complexity.
LOGISTICS ACCOUNT EXECUTIVE
Total Quality Logistics Inc.
01.2022 - 03.2022
- Developed and maintain strong relationships with clients, understanding their business needs and providing strategic solutions to meet their logistics requirements
- Identified and pursue potential business opportunities to expand the client base and increase revenue by $2.5 million in freight volume
- Structured potential business opportunities and generate new leads to expand client base
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Business Analyst
Cisco Systems, Inc.
07.2018 - 11.2020
- Led the maintenance of sales data within Cisco's various systems/tools, in accordance with established Business Rules (Policies and Procedures) and sales defined Go to Market strategies
- Spearhead over $18,528,134.16 in revenue for Americas Service Provider Territory Accounts Disney, Verizon, and ASP Web Region in FY19
- Accessed, documented, and provided gap analysis toward an optimal approach in maintaining sales territories/account information
- Functioned as a liaison with Sales Enablement and Program Management Teams to identify and drive initiatives, to modify existing systems/tools and processes that ensure accurate and quality data for use by the sales organization
Education
Bachelor of Science - Supply Chain Management and Logistics
North Carolina Agricultural And Technical State University
Greensboro, North Carolina05.2018
Skills
- Problem Solving
- Data Management
- Critical Thinking
- Strategic Planning
- Market Analysis
- Salesforce
- Needs analysis
- Market forecasting
- Campaign execution
- Preparing contracts
Certification
- Lean Six Sigma Green Belt Certification.
Timeline
Account Manager
LifeScience Logisitics
07.2024 - Current
Administration Associate to Athletic Director
North Carolina Central University
08.2023 - Current
LOGISTICS ACCOUNT EXECUTIVE
Total Quality Logistics Inc.
01.2022 - 03.2022
Business Analyst
Cisco Systems, Inc.
07.2018 - 11.2020
- Lean Six Sigma Green Belt Certification.
Bachelor of Science - Supply Chain Management and Logistics
North Carolina Agricultural And Technical State University
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