Candice LaRock
Mooresville
Summary
Versatile and results-driven professional with a track record of enhancing client satisfaction and retention. Expert in office management and customer service, demonstrated through successful negotiation and relationship-building skills. Skilled in data entry and document management, achieving significant improvements in operational efficiency and accuracy.
Overview
18
18
years of professional experience
Work History
Office Manager
Desired Image Collision and Customs, Inc
10.2016 - 02.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence and in person.
- Maintained accurate financial records by reconciling bank statements, accounts payable/receivable transactions regularly to ensure balanced budgets. Did all bank deposits, cash and checks.
- Payroll processing
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Kept detailed records of daily activities through online customer database.
Account Manager
National Cash Lenders
09.2011 - 10.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
Operations Clerk
Littleton Water & Light Department
09.2006 - 08.2011
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
Education
High School Diploma -
Blue Mountain Union
Wells River, VT06-1994
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- MS Office, Excel, CCC One, QuickBooks
Timeline
Office Manager
Desired Image Collision and Customs, Inc
10.2016 - 02.2025
Account Manager
National Cash Lenders
09.2011 - 10.2016
Operations Clerk
Littleton Water & Light Department
09.2006 - 08.2011
High School Diploma -
Blue Mountain Union
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