CANDACE JONES

• Lead enterprise transformation programs for clients across multiple industries, partnering with executive stakeholders and cross-functional teams to modernize marketing operations, work management, and digital delivery.
• Led a highly complex migration from Wrike to Adobe Workfront, beginning with discovery of existing Wrike workflows, use cases, business rules, user needs, reporting requirements, and process dependencies across stakeholder groups.
• Mapped current-state Wrike processes to future-state Workfront workflows, defining target operating model for portfolios, programs, projects, and governance structures to ensure alignment with business objectives.
• Directed migration planning and data mapping, including object and field alignment, validation, exception handling, testing, UAT, remediation, cutover readiness, and post-migration stabilization.
• Facilitated stakeholder interviews and workshops to identify workflow gaps, consolidate processes, document requirements, and align business teams with enterprise standards, enhancing collaboration and clarity.
• Designed and implemented integrations between Adobe Workfront and Adobe Experience Manager (AEM)/AEM Assets to connect work intake and project execution with digital asset and content workflows, including metadata alignment and downstream asset handoffs.
• Partnered across Marketing, Creative, Product, Operations, IT, and Engineering to establish governance, implementation roadmaps, adoption plans, and scalable workflow standards.
• Developed executive dashboards and KPI reports, providing insights into program health, resource utilization, and delivery performance to support informed decision-making.

• Provided program leadership and strategic consulting for Fortune 500 clients undertaking enterprise work-management and digital transformation initiatives.
• Led discovery and requirements sessions with business and technical stakeholders to document use cases, pain points, and workflow requirements, ensuring alignment on future-state implementation strategies.
• Led discovery and requirements sessions with business and technical stakeholders to document use cases, pain points, workflow requirements, dependencies, and future-state implementation strategies.
• Supported Adobe Workfront-to-AEM integration initiatives, aligning project/workflow data, digital asset process, metadata, and handoffs between work management and content management environments.
• Oversaw testing, UAT, training, and change management to ensure deployment readiness and enhance organizational adoption.
• Developed governance models and executive reporting that enhanced project visibility and facilitated cross-functional decision-making.

• Directed enterprise marketing operations and transformation programs for Fortune 500 organizations, enhancing portfolio management, Workfront implementation, digital transformation, and organizational change initiatives.
• Directed enterprise marketing operations and transformation programs supporting Fortune 500 organizations through portfolio management, Workfront implementation, digital transformation, and organizational change.
• Led Workfront-to-AEM integration efforts to connect marketing work management with content and digital asset workflows, supporting structured metadata, asset lifecycle processes, and more efficient creative-to-publishing handoffs.
• Led migration from Deep Site to Adobe Experience Manager (AEM), coordinating business readiness and implementation activities while minimizing operational disruption.
• Managed $20M marketing operations budget and portfolios for 50+ Fortune 500 clients, ensuring effective support for 2,000+ enterprise users.
• Established governance frameworks across marketing, creative, finance, operations, and technology, designing standardized training and change-management programs to streamline business processes.
• Delivered an enterprise implementation in two months during the COVID-19 pandemic while maintaining stakeholder alignment, delivery governance, and adoption.

• Oversaw enterprise operations, workforce planning, financial management, and strategic initiatives across multi-location construction and staffing organization to enhance operational efficiency.
• Managed cross-functional technology and process-improvement initiatives, including discovery, requirements gathering, workflow standardization, governance, and organizational change to streamline operations.
• Increased organizational productivity by 20% while improving profitability by 43% through operational process improvements.
• Managed cross-functional technology and process-improvement initiatives, including discovery, requirements gathering, workflow standardization, governance, and organizational change.
• Directed workforce planning, recruiting, onboarding, and HR operations for over 1,000 employees, including budgeting, forecasting, and executive reporting to optimize resource allocation.

• Managed accounting, finance, payroll, and operational planning for business generating over $200M in annual revenue, ensuring financial integrity and operational efficiency.
• Directed financial operations, budgeting, forecasting, reporting, compliance, and cost-management initiatives, enhancing support for executive leadership in decision-making.
• Managed payroll and HR operations for over 1,000 employees, collaborating with leadership to streamline processes and enhance operational performance.

GPA: 3.5/4.0