Candace Johnson
Holly Springs
Summary
Reliable Guest Service Representative Shift Lead with 4-5 years of experience in customer service. Partnering with management as well as collaborating with fellow team members to ensure a positive and productive work environment to satisfy customer needs as well as corporate expectations.
Overview
4
4
years of professional experience
Work History
Guest Service Advocate
Target
05.2023 - Current
- Provided training to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs while on Drive-Up services.
- Maintained role flexibility to help assist other departments in times of need.
Shift Lead GSR
Nothing Bundt Cakes
06.2022 - 05.2023
- Completed store opening and closing procedures and balanced cash drawers for end-of-day deposits.
- Communicated inventory needs to management and kept track of supplies to keep location well stocked and prepared.
- Accepted custom cake orders via phone or in person.
- Maintained up-to-date knowledge of store sales, promotions, and seasonal changes.
- Addressed customer inquiries and resolved complaints by offering thoughtful solutions to maintain overall satisfaction.
- Partnered with store management to meet standards of service and quality in daily operations.
- Completed cash and credit transactions accurately using the Toast POS software.
- Assisted in resolving interpersonal conflicts between employees to maintain positive morale in the workplace.
- Trained new GSRs and delegated tasks and responsibilities.
Restaurant Busser
Chuy’s Tex-Mex Restaurant
03.2022 - 06.2022
- Transported utensils, dishes, and trays to and from kitchen to help team stay on top of cleaning and provided courteous bussing services while operating within active dining areas.
- Worked well in diverse team settings by collaborating with coworkers to complete tasks.
- Communicated effectively with kitchen staff to ensure timely delivery and accuracy of food orders
- Assisted servers by continuously checking on customers and keeping their needs met.
Salesperson
Sheetz
05.2021 - 10.2021
- Worked efficiently in the kitchen to ensure accuracy of customer orders contributing to team success.
- Assisted with inventory and stocking of merchandise.
- Processed customer transactions.
- Developed strong communicative relationships with coworkers and managers.
Associate
Panera Bread
07.2020 - 03.2021
- Maintained flexibility to perform additional duties and responsibilities as assigned including bussing, dishwashing, consolidating, and cashier.
- Trained new employees.
- Maintained knowledge of beverage selections and restaurant promotions.
- Displayed specialty food items in arrangements for marketing purposes.
- Used POS system to enter food orders and process payments.
- Followed Panera's COVID-19 guidelines and sanitation rules.
Cashier
Pizza Hut
02.2020 - 07.2020
- Promoted current deals to assist in increasing revenue.
- Managed customer relations through communication and helpful interactions.
- Maintained up-to-date knowledge of store sales, promotions, and seasonal changes.
- Used POS system to input customer orders.
- Interacted with customers behind the counter and in the dining room to ensure positive experiences.
Education
High School Diploma -
Fuquay, Fuquay-Varina High School
Varina, NCSkills
- Skills & Abilities
- Work Delegation
- Conflict Resolution
- Cash Register Operations
- Guest Inquiries
- Verbal and Written Communication
Timeline
Guest Service Advocate
Target
05.2023 - Current
Shift Lead GSR
Nothing Bundt Cakes
06.2022 - 05.2023
Restaurant Busser
Chuy’s Tex-Mex Restaurant
03.2022 - 06.2022
Salesperson
Sheetz
05.2021 - 10.2021
Associate
Panera Bread
07.2020 - 03.2021
Cashier
Pizza Hut
02.2020 - 07.2020
High School Diploma -
Fuquay, Fuquay-Varina High School
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