Candace Alley
Hillsborough,NC
Summary
Experienced Technology Solutions Manager well-versed in oversight of infrastructure, application support, risk management, security planning, and daily operations management. Forward-thinking and strategic leader with 5+ years of experience in the behavioral health non-profit sector. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for non-profit organizations. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technology Solutions Manager
Int’l Center For Addiction & Recovery Education
05.2021 - Current
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Oversaw development and implementation of improvements to support network operations.
- Oversaw implementation of helpdesk reducing at minimum 40 labor hours monthly
- Manages oversight of helpdesk that addresses and closes out approximately 750-1,000 support tickets monthly
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with strong sense of personal responsibility.
Founder/CEO
Recovery Alley LLC DBA Addictions Training Academy
02.2016 - Current
- Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Developed patient care plans and documented progress toward goals.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Provided support to addictions professionals through facilitation of trainings and resource sharing.
- Certified facilitator of multiple standardized curricula
- Write and facilitate addictions, trauma focused, trauma informed, and coaching trainings and courses
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained network of professional resources to refer clients to.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Researched latest industry trends and developments to keep abreast of best practices.
- Facilitated group coaching sessions and provided individual coaching support.
Level 1 Technical Support Representative
Duke University
12.2015 - 06.2016
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
Full-Time Student/Work Study
Durham Technical Community College
08.2013 - 12.2015
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate Of Applied Science - Computer Information Technology (in Progress)
Durham Technical Community College
Durham, NC05.2025
Skills
- Information security technology
- Creative solutions
- Technology budget management
- Infrastructure solutions
- Solutions deployment
- Customer Complaint Solutions
- Technology Infrastructure Management
- Technology Infrastructure Optimization
- Technology Troubleshooting
- Technology Integration
- Instructional technology
- Information Technology Management
- Cost-Effective Solutions
- Technology optimization
- Process improvement solutions
Affiliations
• Member, National Association of Alcohol & Drug Counselors (NAADAC)
• Fellow, Institute of Coaching at McLean Hospital
Certification
- National Board Certified Health and Wellness Coach, National Board of Health and Wellness Coaching
- Certified Professional Recovery Coach, International Association of Professional Recovery Coaches
- Certified Professional Coach, International Association of Professional Recovery Coaches
- Certified Facilitator of Addiction Awareness, International Association of Professional Recovery Coaches
- Certified Transformational Leadership Coach, Certified Coaching Alliance
- Certified Alcohol & Drug Counselor, North Carolina Substance Abuse Professional Practice Board
- Certified Prevention Specialist, North Carolina Substance Abuse Professional Practice Board
- International Certified Alcohol & Drug Counselor, International Certification & Reciprocity Consortium
- PRI Prime For Life Instructor, Prevention Research Institute
- Wellness Recovery Action Plan (WRAP) II Certified Facilitator, The Copeland Center
Timeline
Technology Solutions Manager
Int’l Center For Addiction & Recovery Education
05.2021 - Current
Founder/CEO
Recovery Alley LLC DBA Addictions Training Academy
02.2016 - Current
Level 1 Technical Support Representative
Duke University
12.2015 - 06.2016
Full-Time Student/Work Study
Durham Technical Community College
08.2013 - 12.2015
Associate Of Applied Science - Computer Information Technology (in Progress)
Durham Technical Community College
- National Board Certified Health and Wellness Coach, National Board of Health and Wellness Coaching
- Certified Professional Recovery Coach, International Association of Professional Recovery Coaches
- Certified Professional Coach, International Association of Professional Recovery Coaches
- Certified Facilitator of Addiction Awareness, International Association of Professional Recovery Coaches
- Certified Transformational Leadership Coach, Certified Coaching Alliance
- Certified Alcohol & Drug Counselor, North Carolina Substance Abuse Professional Practice Board
- Certified Prevention Specialist, North Carolina Substance Abuse Professional Practice Board
- International Certified Alcohol & Drug Counselor, International Certification & Reciprocity Consortium
- PRI Prime For Life Instructor, Prevention Research Institute
- Wellness Recovery Action Plan (WRAP) II Certified Facilitator, The Copeland Center
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