Dynamic professional with established success at multiple customer facing companies, excelling in customer service and adept problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fulfillment
Target
12.2024 - Current
Responsible for efficiently processing and fulfilling online orders with a focus on accuracy and timely completion to meet customer and operational expectations.
Mobile Expert
T-mobile
07.2018 - Current
Serve as a Mobile Expert, assisting customers with troubleshooting devices and services while consistently achieving or exceeding monthly sales targets.
Shipping Clerk
Allen Distribution
07.2023 - 02.2024
Prepare and process incoming and outgoing shipments, ensuring accuracy in labeling, packaging, and documentation.
Coordinate with carriers, track deliveries, and maintain organized shipping records.
Assist in inventory control and ensure timely dispatch of orders to meet customer deadlines.
Inbound Coordinator
Cintas
07.2022 - 07.2023
Coordinate inbound logistics by receiving products from scheduled deliveries, managing daily dock schedules, and assigning tasks to forklift operators to ensure efficient warehouse operations.
Communicate with buyers via email to provide accurate and timely information regarding product inquiries and delivery updates.
Fraud Analyst
Barclay US
05.2017 - 05.2018
Monitor and investigate suspicious activity to prevent fraud.
Analyze data to identify patterns, assess risks, and help protect the company from financial loss.
Work with teams to resolve cases and improve fraud prevention methods.
Front Desk
Dave and Busters
02.2017 - 08.2017
Welcomed guests upon arrival and provided detailed information on all services and entertainment offerings at Dave & Buster’s.
Issued game cards, assisted with guest inquiries, and coordinated seating for dining to ensure a positive and engaging customer experience.
Freight Handler
Capstone Logistics
09.2016 - 02.2017
Unloaded incoming freight and restacked products based on designated height and storage requirements.
Operated a powered pallet jack to safely transport goods to appropriate warehouse locations, ensuring efficient and organized inventory management.
Multi Channel Sales Associate, Customer Service Lead, Merchandise, Inventory
Best Buy
10.2014 - 09.2016
Provided exceptional customer service by assisting with product inquiries, processing transactions, and resolving issues to ensure a positive shopping experience.
Managed inbound shipments by receiving, inspecting, and organizing stock for the sales floor.
Coordinated outbound shipments, ensuring timely and accurate order fulfillment.
Collaborated with team members to maintain store organization, inventory accuracy, and efficient store operations.
Order Processor
Hillman Group
07.2014 - 11.2014
Efficiently process customer orders by verifying product details, ensuring accurate inventory levels, and coordinating order fulfillment.
Communicate with suppliers, vendors, and customers to confirm order status and resolve any discrepancies.
Maintain organized records, track shipments, and ensure timely delivery of orders to meet customer expectations.