CAMERON CRENSHAW
Charlotte,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Self-Service Program Manager
Eaton
05.2022 - Current
- Developed strategic plans, setting clear objectives and achievable milestones for diverse teams of Knowledge Creators, EDI Analyst, and Omnichannel Analyst
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Managed and deployed Salesforce Knowledge for the entirety of Eaton.
- Monitored progress of knowledge programs, using and applying program analytics, program directives, and other program material.
- Addressed and resolved technical, financial and operational concerns through the creation of Self-Service tools, such as chat bots, and knowledge portals.
Unit Manager, Support Services
Esri
01.2020 - 05.2022
- Highly Effective Leader of 37 professional Desktop Technical Support Analyst and Managers.
- Developed multi-faceted Salesforce Reports and Dashboards for analytical review by Analyst and Managers.
- Manage and Implement new CRM systems and processes for high quality customer support on approximately 120,000 cases annually.
- Spearheaded and implemented new projects to expand enablement of all Esri Support Customers.
- Enhanced and redefined organizational structure to maintain Esri's culture and competitive edge across multiple sites Domestically and Internationally.
Group Lead, Support Services
Esri
06.2015 - 01.2020
- Provide detailed instruction to Analyst on customer Enterprise Technical issues.
- Efficiently manage day-to-day activities of 12 analyst supporting ArcGIS Enterprise technologies.
- Develop detailed reports and presentations on various topics through Salesforce for upper Management.
Senior Enterprise Analyst, Support Services
Esri
09.2013 - 06.2015
- Perform detailed analysis on complex ArcGIS Enterprise related issues.
- Provide integrated support for the ArcGIS Platform Suite of products.
- Oversaw installation of software programs and hardware systems to meet requirements.
Education
Master of Arts - Geography - Applied Geography
2012 - University Of North Carolina At Greensboro
Greensboro, NC12.2012
Post-Baccalaureate Certificate in Geographic Information Science -
2012 - University Of North Carolina At Greensboro
Greensboro, NC12.2012
Bachelor of Science - Geography
2006 - University of North Carolina At Charlotte
Charlotte, NC05.2006
Bachelor of Arts - Criminal Justice
2006 - University of North Carolina At Charlotte
Charlotte, NC05.2006
Skills
- Self-Service strategic planning
- Budgeting and Resource Management
- Program Leadership
- Critical Thinking
- Team Leadership
- Crucial Conversations
- Crucial Accountability
- Situational Leadership 4 Imperatives of Great Leaders
- 7 Habits of Highly Effective People
- Inspiring Trust Emotional Intelligence
- 5 Choices of Extraordinary Productivity
- Scrum Master Certification
Timeline
Self-Service Program Manager
Eaton
05.2022 - Current
Unit Manager, Support Services
Esri
01.2020 - 05.2022
Group Lead, Support Services
Esri
06.2015 - 01.2020
Senior Enterprise Analyst, Support Services
Esri
09.2013 - 06.2015
Master of Arts - Geography - Applied Geography
2012 - University Of North Carolina At Greensboro
Post-Baccalaureate Certificate in Geographic Information Science -
2012 - University Of North Carolina At Greensboro
Bachelor of Science - Geography
2006 - University of North Carolina At Charlotte
Bachelor of Arts - Criminal Justice
2006 - University of North Carolina At Charlotte
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