Cameron Johnson
Kings Mountain
Summary
Experienced Technical Support Specialist with a strong background in troubleshooting and resolving complex technical issues for business clients. Adept at providing high-level support for network connectivity, VoIP, and fiber optic circuits, ensuring minimal downtime and optimal performance. Currently Holding CompTIA A+ and CompTIA Network+ certifications and a bachelor's degree in cybersecurity, with 2.5 years of hands-on experience in technical support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Enterprise Technical Support I
Spectrum Business for Enterprise
04.2024 - Current
- Implemented efficient troubleshooting methods, using network diagnostic tools and customer service skills
- Provided daily technical support to Spectrum Clients. Assisted with troubleshooting fiber and coaxial circuits, answering routine questions, and escalating complex issues to specialists for further troubleshooting.
Technical Support Representative II
Spectrum Business
12.2023 - 04.2024
- Provided technical support to customers who were having issues with their coaxial internet, cable, and phone services.
- As a level 2 representative I supported Spectrums Ring Central clients and assisted them with their VoIP issues.
Technical Support Representative I
Spectrum Business
01.2023 - 12.2023
- Provided clients with technical support and managed high levels of call volume while adhering to performance metrics.
- Responded to customer requests for products, services, and company information.
Security Officer
Atrium Health
08.2021 - 12.2022
- Conducted regular patrols, ensuring premises remained secure.
- Provided comprehensive support to enhance visitor assistance, employing conflict resolution techniques and communication skills.
Education
Bachelor's Degree - Cyber Security
Southern New Hampshire University
Manchester, NH06-2025
Associate's Degree - Cyber Security
Cleveland Community College
Shelby, NC06-2022
Skills
- Network troubleshooting (TCP/IP, DNS, DHCP, VPN)
- Enterprise networking (WAN, LAN, MPLS, SD-WAN)
- VoIP support and troubleshooting
- Firewall and security configurations
- Hardware diagnostics and repair (servers, routers, modems)
- Operating systems (Windows Server, Linux, macOS)
- Ticketing systems (Remedy, Salesforce)
- Log analysis and system monitoring
- Scripting and automation (SecureCRT, KiTTY)
Certification
- CompTIA Network+
- CompTIA A+
Timeline
Enterprise Technical Support I
Spectrum Business for Enterprise
04.2024 - Current
Technical Support Representative II
Spectrum Business
12.2023 - 04.2024
Technical Support Representative I
Spectrum Business
01.2023 - 12.2023
Security Officer
Atrium Health
08.2021 - 12.2022
Bachelor's Degree - Cyber Security
Southern New Hampshire University
Associate's Degree - Cyber Security
Cleveland Community College
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