Cameron Hees
Pinehurst
Summary
Dynamic Shift Manager at Chik-Fil-A with a proven track record in inventory control and staff development. Expertly enhanced customer satisfaction through effective complaint resolution and team leadership. Leveraged strong equipment troubleshooting skills while serving in the U.S. Army, ensuring operational readiness and maximizing productivity across diverse teams.
Overview
9
9
years of professional experience
Work History
Shift Manager
Chik-Fil-A
09.2016 - 05.2021
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Visual Information Equipment Operator-Maintainer
United States Army
05.2012 - 03.2016
- Operated machining equipment safely with team of operators.
- Maximized productivity with efficient scheduling and allocation of equipment resources.
- Delivered Tier 1 and Tier 2 IT support while managing Active Directory accounts for over 100 users, ensuring secure and efficient access control.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Ensured operational readiness of mission-critical communication systems through coordination with teams across multiple countries.
Education
Associate of Applied Science - Hardware And Software Support
Sandhills Community College
Pinehurst, NC 05.2001 -
Associate of Applied Science - Computer Engineering Technology - Networking
Sandhills Community College
Pinehurst, NC 05.2001 -
Skills
Inventory control
Staff development
Team development
Equipment troubleshooting
Handling customer complaints
Opening and closing procedures
Training and mentoring
Staff training and onboarding
Shift leadership
Timeline
Shift Manager
Chik-Fil-A
09.2016 - 05.2021
Visual Information Equipment Operator-Maintainer
United States Army
05.2012 - 03.2016
Associate of Applied Science - Hardware And Software Support
Sandhills Community College
05.2001 -
Associate of Applied Science - Computer Engineering Technology - Networking
Sandhills Community College
05.2001 -
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