Cameron Griffin
Customer Service Manager
Hays
Summary
Experienced professional with proven track record in customer interactions and service solutions. Demonstrates expertise in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Adept at collaborating with teams, adapting to evolving requirements, and maintaining results-driven focus through efficient and empathetic service delivery. Recognized for reliability and proactive dedication to achieving both customer and organizational objectives.
Overview
7
7
years of professional experience
Work History
SERVICE PROJECT COORDINATOR
LOWE'S HOME IMPROVEMENT
Wilkesboro, United States
06.2018 - 02.2025
- Answer inbound calls from customers, service providers and stores to provide installation job support.
- Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.
- Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment.
- Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
- In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
- Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
- Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
- Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
- Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
- Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
- Drive for results by consistently achieving goals and completing tasks/activities on time.
- Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
- Adapt to a fast-paced environment with evolving process enhancements.
- Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.
- Detail-oriented Project Coordinator with over 6 years of experience in managing diverse projects from initiation through completion.
- Committed to continuous improvement and adept at fostering relationships to support project success.
Education
Associate of Science - Biomedical Engineering
Caldwell Community College And Technical Institute
Hudson, NC 05.2001 -
Skills
- Client support
- Project coordination
- Strong interpersonal communication
- Project management
- Successful goal completion
- Team performance standards
- Effective report generation
- Deadline-oriented planning
- Effective Project Resolution
Interests
Family Activities
Art
Travel
Cooking
Timeline
SERVICE PROJECT COORDINATOR
LOWE'S HOME IMPROVEMENT
06.2018 - 02.2025
Associate of Science - Biomedical Engineering
Caldwell Community College And Technical Institute
05.2001 -