Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Cameron Griffin

Customer Service Manager
Hays

Summary

Experienced professional with proven track record in customer interactions and service solutions. Demonstrates expertise in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Adept at collaborating with teams, adapting to evolving requirements, and maintaining results-driven focus through efficient and empathetic service delivery. Recognized for reliability and proactive dedication to achieving both customer and organizational objectives.

Overview

7
7
years of professional experience

Work History

SERVICE PROJECT COORDINATOR

LOWE'S HOME IMPROVEMENT
06.2018 - 02.2025
  • Answer inbound calls from customers, service providers and stores to provide installation job support.
  • Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.
  • Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment.
  • Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
  • In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
  • Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
  • Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
  • Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
  • Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
  • Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
  • Drive for results by consistently achieving goals and completing tasks/activities on time.
  • Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
  • Adapt to a fast-paced environment with evolving process enhancements.
  • Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.
  • Detail-oriented Project Coordinator with over 6 years of experience in managing diverse projects from initiation through completion.
  • Committed to continuous improvement and adept at fostering relationships to support project success.

Education

Associate of Science - Biomedical Engineering

Caldwell Community College And Technical Institute
Hudson, NC
05.2001 -

Skills

  • Client support
  • Project coordination
  • Strong interpersonal communication
  • Project management
  • Successful goal completion
  • Team performance standards
  • Effective report generation
  • Deadline-oriented planning
  • Effective Project Resolution

Interests

Family Activities
Art
Travel
Cooking

Timeline

SERVICE PROJECT COORDINATOR

LOWE'S HOME IMPROVEMENT
06.2018 - 02.2025

Associate of Science - Biomedical Engineering

Caldwell Community College And Technical Institute
05.2001 -
Cameron GriffinCustomer Service Manager