Camden Rusch
Raleigh
Summary
Experienced with managing tables and providing white glove service to guests in fast-paced environments. I take pride in my excellent communication skills to collaborate with team members and create welcoming atmosphere. I have a track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Doya
Miami, FL
07.2023 - 01.2026
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely food and drink delivery.
- Collaborated with kitchen staff to coordinate orders and maintain workflow.
- Trained new servers on menu items, service protocols, and restaurant standards.
Server
Barcelona Wine Bar
Raleigh, NC
03.2022 - 06.2023
- Assisted in inventory management by monitoring stock levels of supplies.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Peter Millar
Raleigh, NC
09.2022 - 03.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
Fidelity Investments
Covington, KY
02.2019 - 04.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to develop solutions that improved overall customer satisfaction ratings.
- Led initiatives to enhance workflow efficiency, resulting in reduced response times for customer queries.
- Developed training materials for onboarding new staff, ensuring consistency in service delivery standards.
Sales Representative
SOUTHWESTERN ADVANTAGE COMPANY
Nashville, TN
05.2016 - 01.2019
- Worked up to 75 hours a week for 2 years
- Won an exclusive trip to mexico by reaching my sales goals
- Hired and trained a team of 5 students as a manager
- Was invited to become a manager after my first summer of sales.
- Conducted product demonstrations and presentations to educate clients on offerings.
- Analyzed market trends to identify new business opportunities and target demographics.
- Mentored junior staff, fostering a collaborative environment focused on achieving goals.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Associate of Science - Business Administration
Johnson University
Knoxville, TN01-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food running
- High volume dining
- Service prioritization
- Sales techniques
- Food sales and promotion
- Positive guest interactions
Accomplishments
Certified Bar tender- ABC bar tending school
Certified Accountant- Quickbooks Certification
Certification
- Certified Bar Tender- ABC Bar tending school (ABC 2026
- Certified Financial Representative -SIE and series 7 training ( Pass Pro 2020)
- Certified Quickbooks Accountant- (Quickbooks 2026)
Languages
Spanish
Professional Working
Timeline
Server
Doya
07.2023 - 01.2026
Customer Service Representative
Peter Millar
09.2022 - 03.2023
Server
Barcelona Wine Bar
03.2022 - 06.2023
Customer Service Representative
Fidelity Investments
02.2019 - 04.2022
Sales Representative
SOUTHWESTERN ADVANTAGE COMPANY
05.2016 - 01.2019
Associate of Science - Business Administration
Johnson University