Camden Mancuso
Huntersville
Summary
Dynamic and dependable professional with extensive experience in customer service, notably as a General Manager at Crumbl. Proven ability to enhance team performance and manage complaints effectively, ensuring a positive customer experience. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Pizza Delivery Driver
Domino's Pizza
07.2024 - Current
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Delivery Driver
Alco
08.2024 - 01.2025
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
General Manager
Crumbl
09.2022 - 07.2024
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Camp Counselor
Cornelius Parks & Rec
06.2021 - 08.2023
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Encouraged team building to increase camaraderie, trust and rapport.
- Collaborated with other recreation staff in developing new recreational activities.
Education
Hough High
Cornelius, NCSkills
- Money handling
- Complaint management
- GPS navigation
- Customer service
- Quick learner
- Flexible schedule
- Dependable and reliable
- Dedicated team player
- Loading and unloading
- Customer communication
- Point-of-sale system
- Valid Driver's license
- Efficient driving
Timeline
Delivery Driver
Alco
08.2024 - 01.2025
Pizza Delivery Driver
Domino's Pizza
07.2024 - Current
General Manager
Crumbl
09.2022 - 07.2024
Camp Counselor
Cornelius Parks & Rec
06.2021 - 08.2023
Hough High
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