Camden Mancuso
Huntersville
Summary
Dynamic and dependable professional with extensive experience in customer service, notably as a General Manager at Crumbl. Proven ability to enhance team performance and manage complaints effectively, ensuring a positive customer experience. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Pizza Delivery Driver
Domino's Pizza
07.2024 - Current
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Delivery Driver
Alco
08.2024 - 01.2025
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
General Manager
Crumbl
09.2022 - 07.2024
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Camp Counselor
Cornelius Parks & Rec
06.2021 - 08.2023
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Encouraged team building to increase camaraderie, trust and rapport.
- Collaborated with other recreation staff in developing new recreational activities.
Education
Hough High
Cornelius, NCSkills
- Money handling
- Complaint management
- GPS navigation
- Customer service
- Quick learner
- Flexible schedule
- Dependable and reliable
- Dedicated team player
- Loading and unloading
- Customer communication
- Point-of-sale system
- Valid Driver's license
- Efficient driving
Timeline
Delivery Driver
Alco
08.2024 - 01.2025
Pizza Delivery Driver
Domino's Pizza
07.2024 - Current
General Manager
Crumbl
09.2022 - 07.2024
Camp Counselor
Cornelius Parks & Rec
06.2021 - 08.2023
Hough High
Similar Profiles
Zachary PiracciZachary Piracci
Special Events Stand Lead at Patterson Pizza dba Domino's PizzaSpecial Events Stand Lead at Patterson Pizza dba Domino's Pizza
Hayden AlldredgeHayden Alldredge
Pizza Delivery Driver at Pizza Hut - Domino's PizzaPizza Delivery Driver at Pizza Hut - Domino's Pizza
Emre DursunEmre Dursun
General Manager at JIA Pizza Inc dba Domino's PizzaGeneral Manager at JIA Pizza Inc dba Domino's Pizza
QUINN CLARKEQUINN CLARKE
Assistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's PizzaAssistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's Pizza
Lauren ClineLauren Cline
Registered Nurse, Virtual Critical Care at Atrium HealthRegistered Nurse, Virtual Critical Care at Atrium Health