Callie Guereschi
Greensboro
Summary
Dynamic and reliable barista with extensive experience at Starbucks, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in POS systems and beverage preparation, consistently fostering repeat business and maintaining a clean, organized environment. Flexible and adaptable to meet business needs.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
09.2020 - Current
- Operated point-of-sale system for accurate transaction processing.
- Assisted customers with product inquiries and purchasing decisions.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash and credit transactions efficiently while ensuring accuracy.
- Collaborated with team members to improve service speed during peak hours.
- Learned store layout to effectively guide customers to products.
- Followed safety protocols and guidelines to maintain a safe work environment.
- Participated in training sessions for new software and operational procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier/Starbucks Clerk
Harris Teeter
05.2019 - 09.2020
- Processed customer transactions accurately and efficiently at checkout.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Handled cash, credit, and mobile payment transactions while ensuring accuracy in register balance.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Implemented best practices for scanning items to minimize waiting times for customers.
- Resolved customer concerns effectively, contributing to overall satisfaction and loyalty.
- Participated in training new staff on checkout procedures and customer service standards.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Piggly Wiggly Supermarket
06.2016 - 07.2018
- Operated point-of-sale system for accurate transaction processing.
- Assisted customers with product inquiries and purchasing decisions.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash and credit transactions efficiently while ensuring accuracy.
- Collaborated with team members to improve service speed during peak hours.
- Learned store layout to effectively guide customers to products.
- Followed safety protocols and guidelines to maintain a safe work environment.
- Participated in training sessions for new software and operational procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts - Studio Arts
University of North Carolina At Pembroke
Pembroke, NC12.2019
Skills
- Time management
- Attention to detail
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Adaptive and creative
- Order taking
- Cash register operation
- Safe food handling
- Beverage preparation
- POS systems
- POS system operation
- Product displays
- Basic math
- Graphic design
- Multitasking and organization
- Physical stamina
- Display case merchandising
- Cleaning and sanitizing
- Reliable and dependable
- Multitasking
- Flexible schedule
- Multitasking Abilities
- Available weekends
Timeline
Barista
Starbucks
09.2020 - Current
Cashier/Starbucks Clerk
Harris Teeter
05.2019 - 09.2020
Cashier
Piggly Wiggly Supermarket
06.2016 - 07.2018
Bachelor of Arts - Studio Arts
University of North Carolina At Pembroke