Callie Davis
Kannapolis,NC
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional communication and multitasking proficiency at East Coast Wings + Grill to enhance guest satisfaction and streamline operations. Collaborating effectively with teams, I played a pivotal role in improving customer service and operational efficiency, ensuring a positive dining experience and fostering customer loyalty. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Host/Cashier/Server/Food Runner
East Coast Wings + Grill
2022.03 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Olive Garden
2024.04 - 2024.07
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Cracker Barrel
2023.08 - 2023.12
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Hostess/Server
Bad Daddy's Burger Bar
2021.03 - 2022.03
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
High School Diploma -
Acellus Academy Online School
Kannapolis, NC05.2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Team player mentality
- Exceptional communication
- Detail Oriented
- POS Software
- Server Support
- Telephone reception
- Food Running
- Table Bussing
- Food safety understanding
- Customer service expertise
- Cleaning and sanitation
- Safe Food Handling
- Payment Processing
- Menu Memorization
- Restaurant Operations
- Warm and Friendly
- Reliable and Trustworthy
- Active Listening and Communication
- Wait List Management
- Problem-Solving
Timeline
Server
Olive Garden
2024.04 - 2024.07
Server
Cracker Barrel
2023.08 - 2023.12
Host/Cashier/Server/Food Runner
East Coast Wings + Grill
2022.03 - Current
Hostess/Server
Bad Daddy's Burger Bar
2021.03 - 2022.03
High School Diploma -
Acellus Academy Online School
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