Calista Sewell
Raleigh
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
Carolina Retina Institute
06.2024 - Current
- Communicated effectively with patients regarding their insurance coverage and any potential out-of-pocket expenses
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Utilized electronic systems/software to input, update, and retrieve patient data for verification purposes
- Managed a high volume of incoming calls from patients, healthcare providers, and insurers
- Scheduled appointments for patients, efficiently managing the appointment calendar
- Verified insurance information and collected co-pays, streamlining the billing process
Patient Service Associate
Duke Health
03.2023 - 06.2024
- Provided exceptional customer service to patients, ensuring a positive experience during their visit
- Managed patient check-in process, verifying insurance information and updating patient records accurately
- Scheduled appointments for patients, coordinating with healthcare providers and optimizing appointment availability
- Answered phone calls and addressed inquiries from patients regarding appointments, medical records, and general information
- Addressed patient concerns or complaints promptly and professionally, escalating issues when necessary to higher management levels
Senior Sales Associate
Club Pilates
01.2022 - 02.2023
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
Administrative Assistant
Center for Orthopaedics & Sports Medicine
08.2019 - 08.2021
- Facilitated daily administrative functions, including customer service, patient scheduling, and collecting payment
- Completed medical record requests in a timely manner
- Reinforced and uphold patient confidentiality as required by HIPAA and clinic
- Greeted and checked-in patients, and collect personal, medical, and insurance information
Administrative Assistant
Neurosport Physical Therapy
05.2017 - 02.2019
- Greeting patients, filing, scanning, answering phones, basic billing, medical records, and maintaining HIPPA regulations.
- Completed medical record requests in a timely manner
- Facilitated daily administrative functions, including customer service, patient scheduling, and collecting payment
- Verified insurance and maintained patient billing
Digital Marketing Specialist
NeuroTour Physical Therapy
05.2018 - 08.2018
- Created and updated successful social media campaigns
- Designed promotional merchandise and event flyers
- Designed surveys, tracked responses, and generated reports through Survey Monkey
- Optimized company website to improve engine ranking, user experiences and conversion rates.
Front Desk Receptionist
Gana Chiropractic
01.2016 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Bachelor's degree - Marketing
Kennesaw State University
Kennesaw, GA12.2020
Skills
- Patient contact
- Insurance terminology
- Insurance benefits verification
- Electronic medical records
- Coordination and scheduling
- Medical terminology
- Attention to detail
- Customer service
- Office management
- Recordkeeping and file management
- Different EMR systems
Additional Information
- Marching band for 4 years
- Semester abroad in 2016 in Italy, Morocco, Australia, and Cuba
- Semester abroad in 2019 at TU Dortmund, Germany
Timeline
Insurance Verification Specialist
Carolina Retina Institute
06.2024 - Current
Patient Service Associate
Duke Health
03.2023 - 06.2024
Senior Sales Associate
Club Pilates
01.2022 - 02.2023
Administrative Assistant
Center for Orthopaedics & Sports Medicine
08.2019 - 08.2021
Digital Marketing Specialist
NeuroTour Physical Therapy
05.2018 - 08.2018
Administrative Assistant
Neurosport Physical Therapy
05.2017 - 02.2019
Front Desk Receptionist
Gana Chiropractic
01.2016 - 08.2016
Bachelor's degree - Marketing
Kennesaw State University
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