Cali Scott
Sanford,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Customer Service Representative
Pipeworx Plumbing
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Tracked key metrics and developed spreadsheets and data models.
- Utilized specialized software to capture and process data.
- Cold called over 45 potential customers per day to help with marketing efforts and increase sales.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Followed data entry protocols, rules and regulations.
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input, and responding to emails.
Administrative Assistant to the Executive Director
Skill Creations
05.2023 - 04.2024
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies.
- Updated spreadsheets and databases to track, analyze, and report on 15 clients.
- Maintained physical and computer-based filing systems.
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Monitored and updated filing systems to meet organization standards.
Education
Associate of Arts -
Central Carolina Community College
Sanford, NC01-2023
High School Diploma -
Lee County High School
Sanford, NC06-2021
Skills
- Reception management
- Comprehensive meeting facilitation
- Appointment coordination
- Efficient records retrieval
- Transaction oversight
- Efficient document management
- Efficiency enhancement
- Prioritizes timely project completion
- Skill development facilitation
- Operational support
- Skilled in teamwork and collaboration
- Account recordkeeping
Certification
- Microsoft Excel Training - August 2017-January 2018
Languages
English
Native or Bilingual
Timeline
Administrative Assistant/Customer Service Representative
Pipeworx Plumbing
04.2024 - Current
Administrative Assistant to the Executive Director
Skill Creations
05.2023 - 04.2024
Associate of Arts -
Central Carolina Community College
High School Diploma -
Lee County High School
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