Caleb Maxey
Hendersonville
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
10
10
years of professional experience
Work History
Machine Operations Manager
Maverick Steel Group
Hendersonville, NC
05.2024 - Current
- Streamlined operational processes to enhance efficiency and reduce waste across production lines.
- Developed training programs for staff, improving onboarding effectiveness and operational knowledge retention.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory control systems to optimize stock levels and minimize shortages.
Operations Manager
First Watch Daytime Cafe
Asheville, NC
09.2021 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
Shift Leader
First Watch Daytime Cafe
Johnson City, TN
02.2021 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Customer Service Associate
Lowes Home Improvment
Jonesborough, TN
05.2016 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor Of Science - Interdisciplinary Studies
East Tennessee State University
Johnson City, TN05-2020
Skills
- Microsoft Office
- Customer Service
- Financial Management
- Staff Management
- Team leadership
- Operations management
Timeline
Machine Operations Manager
Maverick Steel Group
05.2024 - Current
Operations Manager
First Watch Daytime Cafe
09.2021 - 05.2024
Shift Leader
First Watch Daytime Cafe
02.2021 - 09.2021
Customer Service Associate
Lowes Home Improvment
05.2016 - 08.2020
Bachelor Of Science - Interdisciplinary Studies
East Tennessee State University
Skills
- High-Pressure Environments
- Management
- Project Development