Caleb Jackson
Greensboro
Summary
Dynamic VMI Service Coordinator at Thomas Scientific with a proven track record in client advocacy and relationship building. Expert in accurate recordkeeping and proficient in office programs, I excelled in resolving customer issues, enhancing satisfaction, and streamlining communication, ensuring timely service delivery and fostering loyalty among clients.
Overview
6
6
years of professional experience
Work History
VMI Service Coordinator
Thomas Scientific
08.2023 - 07.2025
- Coordinated schedules and appointments for service delivery teams
- Assisted in managing client inquiries and service requests
- Supported documentation processes to ensure accurate record-keeping
- Collaborated with team members to streamline communication channels
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Customer Service Representative
Automotive Fasteners
10.2019 - 07.2023
- Resolved customer inquiries efficiently, ensuring satisfaction through effective communication.
- Assisted in troubleshooting product issues, utilizing knowledge of company systems and policies.
- Documented customer interactions accurately to maintain comprehensive service records.
- Collaborated with team members to streamline processes and improve service response times.
- Maintained up-to-date knowledge of products and services to offer accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Science
Guilford Technical Community College
Jamestown, NC05-2021
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Proficiency in office programs
- Detail orientation
- Relationship building
- Multitasking
Timeline
VMI Service Coordinator
Thomas Scientific
08.2023 - 07.2025
Customer Service Representative
Automotive Fasteners
10.2019 - 07.2023
Science
Guilford Technical Community College
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