Calandra Bushnell-Bailey
Raleigh
Summary
CNS Manager at Wake County Public Schools with expertise in team management and customer care. Improved operational efficiency and increased employee engagement through strategic decision-making and conflict resolution. Delivered high client satisfaction by optimizing service delivery and ensuring a safe, organized environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNS Manager
Wake County Public Schools
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Catering and Sales Manager
Flavor in the Flame
02.2016 - Current
- Conducted comprehensive market research to identify new business opportunities and expand clientele base.
- Fostered long-lasting partnerships with key industry professionals as part of a broader effort to expand the company''s network of reliable vendors.
- Developed customized proposals that clearly outlined services offered along with accurate pricing information based on clients'' specific needs.
- Managed high-profile events, ensuring seamless execution and exceeding client expectations.
- Cultivated a positive work environment that motivated employees to achieve their personal best while maintaining high levels of job satisfaction.
- Developed strong relationships with clients, vendors, and team members to ensure successful event outcomes.
- Assisted in designing visually appealing table settings and food displays that showcased the company''s commitment to quality and creativity.
- Achieved high levels of client retention by proactively addressing concerns and fostering open communication.
- Successfully managed multiple events simultaneously with strict attention to detail and consistent follow-through on all commitments made to clients.
- Increased client satisfaction by providing exceptional customer service and effectively resolving issues.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
Kitchen Manager
Charter Schools
08.2020 - 10.2022
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Boosted team morale and performance through effective leadership and training programs.
- Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
- Improved customer satisfaction with timely and accurate food delivery.
- Maintained meticulous records of health inspections, consistently achieving high scores.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Kitchen Manager
Charter Schools USA
11.2018 - 08.2020
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Boosted team morale and performance through effective leadership and training programs.
- Improved customer satisfaction with timely and accurate food delivery.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Criminal Justice
North Carolina Central University
Durham, NC09.1998
Skills
- Customer care
- Team management
- Time optimization
- Strategic decision making
Certification
ServSafe
Additional Information
Leadership
Head of Community Watch, Voted best Catering Service Award 2016
Timeline
CNS Manager
Wake County Public Schools
10.2022 - Current
Kitchen Manager
Charter Schools
08.2020 - 10.2022
Kitchen Manager
Charter Schools USA
11.2018 - 08.2020
Catering and Sales Manager
Flavor in the Flame
02.2016 - Current
Criminal Justice
North Carolina Central University
Similar Profiles
Arnold L. RaglandArnold L. Ragland
Instructional Assistant at Durham Public Schools/Wake County Public SchoolsInstructional Assistant at Durham Public Schools/Wake County Public Schools
Rebecca Barnes ClaytonRebecca Barnes Clayton
Certified Health Science/Nursing Assistant Educator at Wake County Public Schools and Wake Technical Community CollegeCertified Health Science/Nursing Assistant Educator at Wake County Public Schools and Wake Technical Community College
Valerie GreeneValerie Greene
Routing Specialist at Wake County Public SchoolsRouting Specialist at Wake County Public Schools
Joy MylinJoy Mylin
Senior Administrator / Routing Manager at Wake County Public SchoolsSenior Administrator / Routing Manager at Wake County Public Schools
Shreyas Kishore KotianShreyas Kishore Kotian
Industrial Engineer (Product Owner - Myraa Lens) at Myraa Technologies LLCIndustrial Engineer (Product Owner - Myraa Lens) at Myraa Technologies LLC