Calandra Bushnell-Bailey
Raleigh
Summary
CNS Manager at Wake County Public Schools with expertise in team management and customer care. Improved operational efficiency and increased employee engagement through strategic decision-making and conflict resolution. Delivered high client satisfaction by optimizing service delivery and ensuring a safe, organized environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNS Manager
Wake County Public Schools
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Catering and Sales Manager
Flavor in the Flame
02.2016 - Current
- Conducted comprehensive market research to identify new business opportunities and expand clientele base.
- Fostered long-lasting partnerships with key industry professionals as part of a broader effort to expand the company''s network of reliable vendors.
- Developed customized proposals that clearly outlined services offered along with accurate pricing information based on clients'' specific needs.
- Managed high-profile events, ensuring seamless execution and exceeding client expectations.
- Cultivated a positive work environment that motivated employees to achieve their personal best while maintaining high levels of job satisfaction.
- Developed strong relationships with clients, vendors, and team members to ensure successful event outcomes.
- Assisted in designing visually appealing table settings and food displays that showcased the company''s commitment to quality and creativity.
- Achieved high levels of client retention by proactively addressing concerns and fostering open communication.
- Successfully managed multiple events simultaneously with strict attention to detail and consistent follow-through on all commitments made to clients.
- Increased client satisfaction by providing exceptional customer service and effectively resolving issues.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
Kitchen Manager
Charter Schools
08.2020 - 10.2022
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Boosted team morale and performance through effective leadership and training programs.
- Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
- Improved customer satisfaction with timely and accurate food delivery.
- Maintained meticulous records of health inspections, consistently achieving high scores.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Kitchen Manager
Charter Schools USA
11.2018 - 08.2020
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Boosted team morale and performance through effective leadership and training programs.
- Improved customer satisfaction with timely and accurate food delivery.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Criminal Justice
North Carolina Central University
Durham, NC09.1998
Skills
- Customer care
- Team management
- Time optimization
- Strategic decision making
Certification
ServSafe
Additional Information
Leadership
Head of Community Watch, Voted best Catering Service Award 2016
Timeline
CNS Manager
Wake County Public Schools
10.2022 - Current
Kitchen Manager
Charter Schools
08.2020 - 10.2022
Kitchen Manager
Charter Schools USA
11.2018 - 08.2020
Catering and Sales Manager
Flavor in the Flame
02.2016 - Current
Criminal Justice
North Carolina Central University
Similar Profiles
Arnold L. RaglandArnold L. Ragland
Instructional Assistant at Durham Public Schools/Wake County Public SchoolsInstructional Assistant at Durham Public Schools/Wake County Public Schools
Rebecca Barnes ClaytonRebecca Barnes Clayton
Certified Health Science/Nursing Assistant Educator at Wake County Public Schools and Wake Technical Community CollegeCertified Health Science/Nursing Assistant Educator at Wake County Public Schools and Wake Technical Community College
Joy MylinJoy Mylin
Senior Administrator / Routing Manager at Wake County Public SchoolsSenior Administrator / Routing Manager at Wake County Public Schools
Kristie MarkmanKristie Markman
After School Co-Director at Wake County Public Schools/Davis Drive ElementaryAfter School Co-Director at Wake County Public Schools/Davis Drive Elementary
Musfirah ParachaMusfirah Paracha
Intern at Stapleton DentistryIntern at Stapleton Dentistry