Caitlin Iris
Cape Carteret
Summary
Compassionate Medical Service Representative with background in patient services and healthcare administration. Possess strong skills in patient communication, medical records management, and problem-solving to enhance overall patient care. Showcased ability to handle high-stress situations while maintaining professionalism and empathy. Consistently contributed to improving operational efficiencies within previous workplaces.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Medical Receptionist
Carteret Ob-Gyn
Morehead City
09.2023 - 06.2025
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Managed appointment scheduling using electronic health record systems efficiently.
- Verified patient insurance information and processed necessary documentation accurately.
- Assisted medical staff by coordinating patient flow and ensuring timely check-ins.
- Handled incoming calls, addressing inquiries and directing them to appropriate departments.
- Maintained organized patient records and ensured confidentiality of sensitive information.
- Collaborated with healthcare providers to confirm appointment availability and updates.
- Trained new reception staff on office procedures and patient interaction guidelines.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Health Form Review Admin
YMCA of the Triangle-Camp Sea Gull
Arapahoe
04.2023 - 07.2023
- Use a CRM system
- Check for health forms, such as physicals and immunization records
- Make sure all dates and information on the forms are up to date and correct
- Reach out to parents if any information is missing or incorrect
- Assist parents, via email and phone, with navigating the website and reaching out to physicians
- Set due dates and manage hundreds of camper’s forms to ensure all forms are correct and turned in before the first day of camp
Lead Teacher
Little Sprouts Montessori
Cedar Point
09.2021 - 05.2023
- Greet the children at drop-off
- Help them with lessons throughout the day
- Teach them how to put their shoes and coats on and off
- Teach them how to count
- Teach them the alphabet and how to write their names
- Teach them how to communicate effectively with each other
- Clean and sanitize the classroom at the end of the day
- Create new lessons that coincide with the Montessori curriculum
- Maintain the school website
- Schedule and give tours for potential parents
- Create a monthly newsletter for current parents
Sales Associate
NC Aquarium Pine Knoll Shores
Pine Knoll Shores
04.2015 - 12.2017
- Keep sales floor stocked
- Tender money and run the cash register
- Process merchandise
- Keep sales floor and stock room clean
Dental Hygiene Assistant
Dr. Cherryl A Davis
Morehead City
01.2010 - 04.2016
- Disinfecting rooms for new patients
- Developing x-rays
- Sterilizing equipment
- Greeting patients
Hostess
Nicky's of Swansboro
Swansboro
04.2011 - 08.2013
- Greet guests
- Run food to tables
- Maintain a waitlist
- Bus tables and wipe them down
- Clean bathrooms
Education
Associate in Applied Science With Honors - Medical Office Administration
Carteret Community College
Morehead City05-2023
High School Diploma -
Croatan High School
Newport, NC06-2013
Skills
- Electronic health records
- Appointment scheduling
- Insurance verification
- Patient documentation
- Workflow coordination
- Customer service
- Effective communication
- Time management
- Conflict resolution
Additional Information
I am a member of the Beta Delta Pi Chapter of the Phi Theta Kappa Honor Society. I completed a 6-week Bank Teller course in 2017. I was promoted to Lead Teacher after a year of assisting at Little Sprout Montessori and I created and maintained a website for Little Sprout Montessori when I saw a need that wasn’t being met in regard to boosting our enrollment numbers. I participate in the community through being a member of the Carteret Community Sunshine Band, where I continue to add to my 20 years of playing the French Horn.
Certification
CPR Certified
Timeline
Medical Receptionist
Carteret Ob-Gyn
09.2023 - 06.2025
Health Form Review Admin
YMCA of the Triangle-Camp Sea Gull
04.2023 - 07.2023
Lead Teacher
Little Sprouts Montessori
09.2021 - 05.2023
Sales Associate
NC Aquarium Pine Knoll Shores
04.2015 - 12.2017
Hostess
Nicky's of Swansboro
04.2011 - 08.2013
Dental Hygiene Assistant
Dr. Cherryl A Davis
01.2010 - 04.2016
Associate in Applied Science With Honors - Medical Office Administration
Carteret Community College
High School Diploma -
Croatan High School