Caitlin Billings
Roaring River
Summary
Seasoned security personnel known for high productivity and efficient task completion. Specialized in food handling, security protocols development, and staff training programs. Excel in critical thinking, problem-solving, and communication, ensuring seamless security operations and team coordination.
Overview
2027
2027
years of professional experience
2017
2017
years of post-secondary education
Work History
Security
EPI
North Wilkesboro
01.2025 - Current
- Search individuals and their belongings to ensure no contraband on premises.
- Monitor access points to ensure safety and security of premises.
- Operated radio communication systems for coordination with co-workers and supervisors.
- Provided crowd control during special events at the facility.
- Assisted in controlling access to restricted areas.
- Interacted with customers in a professional manner while providing assistance as needed.
- Provided information regarding facility policies and procedures to visitors.
- Managed traffic flow throughout parking lots and other areas of the facility.
Cashier
Dollar Tree Stores
North Wilkesboro
08.2025 - 10.2025
- Operated cash register and processed customer transactions efficiently.
- Maintained clean and organized checkout area for a positive shopping experience.
- Assisted customers with product inquiries and provided friendly service.
- Handled cash, credit, and gift card payments accurately and securely.
- Stocked shelves and organized merchandise to enhance store appearance.
- Performed other duties as assigned by management.
Delivery Driver
Domino's Pizza
Elkin
- Delivered pizzas promptly to customer locations while adhering to safety protocols.
- Managed cash transactions accurately during order deliveries and in-store pickups.
- Coordinated with kitchen staff to ensure timely preparation of customer orders.
- Maintained cleanliness and organization of delivery vehicle for optimal performance.
- Assisted in training new drivers on delivery routes and company policies.
- Communicated effectively with customers regarding order status and delivery times.
- Processed customer feedback to enhance service quality and satisfaction rates.
- Conducted routine vehicle inspections to ensure compliance with safety standards.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Monitored expiration dates to ensure product freshness on shelves.
- Executed daily opening and closing procedures for stock areas effectively.
- Stocked shelves with newly arrived products.
- Lifted materials of varied weights on regular basis.
- Organized storage areas for efficient use of space.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Removed outdated products from shelves in accordance with company policy.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Manager
SUBWAY®Restaurants
Elkin
- Supervised daily operations and ensured adherence to company standards.
- Trained and developed team members in customer service techniques.
- Managed inventory levels and ordered supplies as needed.
- Ensured food safety compliance and maintained cleanliness in the restaurant.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented promotional campaigns to enhance customer engagement.
- Resolved customer complaints and provided effective solutions promptly.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Installed Sales Coordinator
Lowes Corporate
Wilkesboro
- Coordinated installed sales projects for residential and commercial customers.
- Collaborated with contractors to ensure project specifications were met.
- Managed scheduling and logistics for installation teams and delivery services.
- Maintained accurate records of sales orders and customer interactions.
- Communicated effectively with team members to resolve project issues promptly.
- Developed relationships with vendors to streamline supply chain operations.
- Ensured accuracy of orders by verifying customer information, product specifications, and order details.
- Managed multiple projects simultaneously while ensuring quality control standards were met.
- Prepared quotes for customers based on product availability, cost estimates, and delivery times.
- Scheduled and managed installations by contacting installers and customers throughout process.
- Maintained accurate records of all installed sales activities in company database systems.
Education
High School Equivalency Diploma
Elkin, North CarolinaSkills
- Security protocols
- Customer service
- Team leadership
- Project coordination
- Inventory management
- Communication skills
- Conflict resolution
- Time management
- Cash handling
- Staff training
- Route navigation
- Quality control
- Safety compliance
- Access control
- Event management
- Crowd security
Timeline
Cashier
Dollar Tree Stores
08.2025 - 10.2025
Security
EPI
01.2025 - Current
Delivery Driver
Domino's Pizza
Manager
SUBWAY®Restaurants
Installed Sales Coordinator
Lowes Corporate
High School Equivalency Diploma