Cait Antwine
Greensboro
Summary
Dedicated professional with experience in customer service, team leadership, and client engagement. Proven ability to foster strong relationships, manage operations efficiently, optimizing operations, and delivering exceptional service. Skilled in problem-solving, communication, and ensuring positive customer experiences in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Liaison
Carolina Adoption Services
11.2019 - 07.2025
- Developed and executed marketing campaigns to build community awareness.
- Coordinated events, managed schedules, and maintained positive relationships with sponsors.
- Delivered client support services, ensuring a seamless experience.
- Strengthened community partnerships by organizing and attending collaborative events.
- Distributed monthly community newsletters to convey important news and events to local families and leaders.
Phlebotomist
Cone Health System
02.2022 - 06.2024
- Delivered compassionate, patient-focused care while ensuring accuracy in service delivery.
- Coordinated with healthcare teams to facilitate smooth workflows and effective communication.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Owner / Operator
Wine and Design
12.2013 - 11.2021
- Managed customer inquiries, ensuring prompt and effective resolution of concerns.
- Delivered exceptional customer experiences by providing engaging, step-by-step DIY art sessions.
- Supervised hiring, training, and performance management of team members.
- Organized and executed events, including team-building sessions and summer camps.
- Maintained online presence through website updates and social media interaction.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Education
Phlebotomy Certificate -
Guilford Technical Community College
Jamestown, NC11.2021
Medical Front Office Admin -
Wake Technical Community College
Raleigh, NC01.2010
Diploma -
West Johnston High School
Benson, NC01.2009
Skills
- Customer Relationship Management
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Multitasking & Organization
- Leadership & Team Collaboration
- Scheduling & Coordination
- Community partnerships
- Fundraising
- Community networking
- Public speaking
Certification
- NHA CPT
- AHA Basic Life Support
Timeline
Phlebotomist
Cone Health System
02.2022 - 06.2024
Community Liaison
Carolina Adoption Services
11.2019 - 07.2025
Owner / Operator
Wine and Design
12.2013 - 11.2021
Medical Front Office Admin -
Wake Technical Community College
Diploma -
West Johnston High School
Phlebotomy Certificate -
Guilford Technical Community College
Similar Profiles
Jovan EstradaJovan Estrada
Volunteer at Miami-Dade Animal Services Pet AdoptionVolunteer at Miami-Dade Animal Services Pet Adoption
Jade Toni DavidsJade Toni Davids
Social Worker at Abba Specialist Adoption and Social ServicesSocial Worker at Abba Specialist Adoption and Social Services
Deborah A. RitterDeborah A. Ritter
Lead Preschool Teacher at Adoption Services Information Agency, Inc.Lead Preschool Teacher at Adoption Services Information Agency, Inc.
Jenna JohnsonJenna Johnson
Customer Service Escalation Account Manager at UnitedHealth GroupCustomer Service Escalation Account Manager at UnitedHealth Group
Jordan WomackJordan Womack
Personal Care Assistant at Kinera Homehealth CarePersonal Care Assistant at Kinera Homehealth Care