Caden Landis
Wake Forest
Summary
Dynamic Server Team Lead at Jeremiahs Italian Ice, recognized for enhancing customer satisfaction through exceptional service and effective team training. Skilled in inventory management and incident management, I successfully optimized operations, reduced waste, and resolved customer issues, fostering a positive dining experience and maintaining high-quality standards.
Overview
2
2
years of professional experience
Work History
Server Team Lead
Jeremiahs Italian Ice
04.2023 - Current
- Led team in delivering exceptional customer service, ensuring positive dining experiences.
- Trained new staff on operational procedures and company policies, enhancing team performance.
- Coordinated daily operations to maintain efficient workflow during peak hours.
- Implemented inventory management strategies, reducing waste and optimizing supply usage.
- Monitored quality control standards, ensuring product consistency and customer satisfaction.
- Assisted in scheduling staff shifts, balancing workloads for optimal coverage and efficiency.
- Addressed customer inquiries and resolved issues promptly to uphold brand reputation.
- Managed a team of server administrators, ensuring efficient allocation of resources and tasks.
Education
Kinesiology
North Raleigh Christian Academy
Raleigh05-2024
Skills
- Active Directory management
- Customer support
- System monitoring
- Data center operations
Timeline
Server Team Lead
Jeremiahs Italian Ice
04.2023 - Current
Kinesiology
North Raleigh Christian Academy
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