Azariah McGowan
Mooresville,NC
Summary
With six years of specialized experience in aquatic facility management, excelling in pool safety, customer service, and team leadership. The track record demonstrates enhanced patron satisfaction and safety through meticulous maintenance and innovative training. Skilled in lifeguarding, swim instruction, and event coordination, prioritizing cleanliness and safety, ideal for leadership roles emphasizing operational excellence and customer service.
Overview
6
6
years of professional experience
Work History
Pool Manager
Pool Management Group Of Charlotte
04.2022 - 04.2024
- Coordinated various events to enhance overall customer experience while maintaining high cleanliness standards, ensuring a safe and enjoyable environment for patrons.
- Worked over 40 hours per week to oversee two pool facilities.
- Oversaw and managed over 20 staff members by monitoring attendance and performance.
- Implemented training programs to continuously improve staff skills and ensure high standards of safety and service.
Lifeguard, Swim Instructor
Lowes YMCA of Greater Charlotte
10.2019 - 04.2023
- Enhanced children's water safety by teaching swimming to 100+ students
- Prepared for emergencies and ensured aquatic safety while lifeguarding
- Boosted swim safety through innovative teaching strategies by fostering supportive learning environments for children aged 3-12
Head Pool Manager
Aquatech Pool Management Group
02.2019 - 09.2021
- Led innovative over 10 training programs, increasing patron satisfaction and safety
- Optimized scheduling processes, effectively managing staff for 15 hours to meet operational needs
- Evaluated employee performance regularly to identify areas for improvement or professional development opportunities.
Cashier
Popeyes Louisiana Kitchen
08.2018 - 02.2019
- Managed cash flow and transactions, ensuring financial accuracy
- Processed $20,000 monthly revenue, enhancing customer trust while providing excellent customer service, handling food orders and revenue
- Maintained high standards of cleanliness, boosting customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Business Administration, Management
East Carolina University of Business
Greenville, NC05.2025
High School Diploma -
Mooresville High School
Mooresville, NC05.2021
Skills
- Supply Management
- Customer Support
- Project Management
- Conflict Resolution
- Safety Auditing
- Team Leadership
Honors & Organizations
President of Caribbean Student Organization, Oct/2022
Member of the NAACP Association, Sept/2022
Social Chair of East Carolina University Ambassadors, Sept/2022
Timeline
Pool Manager
Pool Management Group Of Charlotte
04.2022 - 04.2024
Lifeguard, Swim Instructor
Lowes YMCA of Greater Charlotte
10.2019 - 04.2023
Head Pool Manager
Aquatech Pool Management Group
02.2019 - 09.2021
Cashier
Popeyes Louisiana Kitchen
08.2018 - 02.2019
Bachelor of Science - Business Administration, Management
East Carolina University of Business
High School Diploma -
Mooresville High School
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