JILLIAN BRANCH
Lumberton
Summary
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Qualfon
11.2023 - 01.2024
- Answering Inbound calls and making outbound calls
- Reviewing claims and sending for reprocessing
- Following a schedule and trained to level II agent
- Excellent Customer Service Skills.
- Checking patents in
- contract job
Certified Teacher Assistant
PSRC
11.2022 - 11.2023
- Supervised small groups of students during independent work time.
- Assisted with administering standardized tests such as SATs or ACTs.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
IRA Specialist
BB&T CD
03.2020 - 07.2022
- Answering the phones call center
- Process Internal Transfers
- Simplifiers coding to make sure we have them
- Verifying after other work from my teammates
- Any responsibilities my manager ask me to do.
Receptionists
Southeastern Regional Medical Center
07.2018 - 03.2020
- Checking people in
- Managing a calendar
- Answering phones
- Running insurance
Education
Associate degree -
Southeastern Community College
Whiteville, NC26 Certified Medical Assistant (CCMA) testing for certification/ class complete -
US Career Institute
03-2024
Certified Nursing Assistant (CNA)- In Process -
Southeastern Community College
Whiteville, NC02-2024
High school graduate -
Fairmont High School
01.2016
Registered Behavior Technician
Behavior University
01-2004
Skills
- Math Skills:
- Math 171 & 172 college level Both passed with a B or higher
- Passed Accuplacer Math test at community college
- Technology:
- Microsoft Office: Excel, Word, and PowerPoint and Outlook Calendars
- Popular computer software
- Customer Care:
- Great customer service and organizational skills
- Able to answer telephone calls and greet visitors efficiently
- Interpersonal:
- Ability to work independently
- Excellent team building skills
- Detail oriented; able to multi-task
- Great attention to detail
Additional Information
- 2
Timeline
Customer Service Representative
Qualfon
11.2023 - 01.2024
Certified Teacher Assistant
PSRC
11.2022 - 11.2023
IRA Specialist
BB&T CD
03.2020 - 07.2022
Receptionists
Southeastern Regional Medical Center
07.2018 - 03.2020
Associate degree -
Southeastern Community College
26 Certified Medical Assistant (CCMA) testing for certification/ class complete -
US Career Institute
Certified Nursing Assistant (CNA)- In Process -
Southeastern Community College
High school graduate -
Fairmont High School
Registered Behavior Technician
Behavior University