Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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JILLIAN BRANCH

Lumberton

Summary

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Qualfon
11.2023 - 01.2024
  • Answering Inbound calls and making outbound calls
  • Reviewing claims and sending for reprocessing
  • Following a schedule and trained to level II agent
  • Excellent Customer Service Skills.
  • Checking patents in
  • contract job

Certified Teacher Assistant

PSRC
11.2022 - 11.2023
  • Supervised small groups of students during independent work time.
  • Assisted with administering standardized tests such as SATs or ACTs.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.

IRA Specialist

BB&T CD
03.2020 - 07.2022
  • Answering the phones call center
  • Process Internal Transfers
  • Simplifiers coding to make sure we have them
  • Verifying after other work from my teammates
  • Any responsibilities my manager ask me to do.

Receptionists

Southeastern Regional Medical Center
07.2018 - 03.2020
  • Checking people in
  • Managing a calendar
  • Answering phones
  • Running insurance

Education

Associate degree -

Southeastern Community College
Whiteville, NC

26 Certified Medical Assistant (CCMA) testing for certification/ class complete -

US Career Institute
03-2024

Certified Nursing Assistant (CNA)- In Process -

Southeastern Community College
Whiteville, NC
02-2024

High school graduate -

Fairmont High School
01.2016

Registered Behavior Technician

Behavior University
01-2004

Skills

  • Math Skills:
  • Math 171 & 172 college level Both passed with a B or higher
  • Passed Accuplacer Math test at community college
  • Technology:
  • Microsoft Office: Excel, Word, and PowerPoint and Outlook Calendars
  • Popular computer software
  • Customer Care:
  • Great customer service and organizational skills
  • Able to answer telephone calls and greet visitors efficiently
  • Interpersonal:
  • Ability to work independently
  • Excellent team building skills
  • Detail oriented; able to multi-task
  • Great attention to detail

Additional Information

  • 2

Timeline

Customer Service Representative

Qualfon
11.2023 - 01.2024

Certified Teacher Assistant

PSRC
11.2022 - 11.2023

IRA Specialist

BB&T CD
03.2020 - 07.2022

Receptionists

Southeastern Regional Medical Center
07.2018 - 03.2020

Associate degree -

Southeastern Community College

26 Certified Medical Assistant (CCMA) testing for certification/ class complete -

US Career Institute

Certified Nursing Assistant (CNA)- In Process -

Southeastern Community College

High school graduate -

Fairmont High School

Registered Behavior Technician

Behavior University

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JILLIAN BRANCH