Byllie Mccullers

• Streamlined referral processes for clients seeking additional services or support within the organization.

• Provided front-line support for patients including intake, appointment scheduling, and insurance processing using Epic.
• Coordinated with nursing staff and physicians to streamline patient flow and reduce wait times.
• Resolved patient inquiries with empathy and efficiency.
• Ensured accurate data entry and compliance with HIPAA standards.

• Responded to inquiries by directing calls to appropriate personnel.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Check in patients. Process billing information, process insurance and verify health insurance. Verify patient accounts, update patients’ information. Check patients in at front desk. Schedule patients for next office visit. Schedule laboratory blood work. Answer front desk phone calls.

• Check in and register patients, process billing, billing analysis, and provide customer support at a healthcare facility. Explain forms to patients, handling payment for medical services, and verifying insurance.
• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.

• Interact with customers to address their concerns, answer their questions and assist them with their needs. Answer customer phone calls and emails, responding to customers questions and concerns.