Summary
Work History
Education
Skills
Timeline
Generic

Burch Traci

Burlington

Summary

Dynamic Assistant Store Manager with a proven track record at Family Dollar, enhancing store operations and customer satisfaction. Skilled in inventory control and strategic planning, I excel in team leadership and relationship building. Achieved notable sales growth by implementing effective sales strategies and fostering customer engagement.

Work History

Assistant Store Manager

Family Dollar
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Store Manager

Dollar General Store
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Associate

Sports Endeavors Warehouse
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Assistant Store Manager

Tobacco Superstore
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Call Center Representative

Conduit Global
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Health Administration

Alamance Community College
Graham, NC

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Store operations
  • POS systems
  • POS systems operations
  • Upselling and cross selling
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Goals and performance
  • Display setup
  • Loss prevention

Timeline

Assistant Store Manager

Family Dollar

Assistant Store Manager

Dollar General Store

Associate

Sports Endeavors Warehouse

Assistant Store Manager

Tobacco Superstore

Call Center Representative

Conduit Global

Health Administration

Alamance Community College

Similar Profiles

CREATE PROFILE
Burch Traci