Bryson Sanders
Hamlet
Summary
Dedicated Field Service Technician with 3+ years of experience installing, maintaining, and repairing equipment in various industries. Proficient in troubleshooting technical issues and providing effective solutions to ensure optimal performance and customer satisfaction. Skilled in managing service calls, completing repairs efficiently, and delivering exceptional customer service. Possesses strong communication and problem-solving skills, coupled with a solid understanding of electrical and mechanical systems. Committed to delivering high-quality technical support to ensure seamless operations for clients.
Overview
5
5
years of professional experience
Work History
Field Service Technician
Shermco Industries Inc.
Charlotte, NC
08.2024 - Current
- Performed routine maintenance on power distribution equipment to ensure optimal performance.
- Trained junior technicians on best practices for equipment handling and troubleshooting.
- Collaborated with engineering teams to improve equipment reliability and functionality.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Managed on-site maintenance, and electrical test tasks.
- FIELD SERVICE TECHNICIAN
Field Service Technician
Premier Power Maintenance
Decatur, AL
06.2022 - 08.2024
- Installed and maintained industrial equipment at client sites, ensuring optimal performance and uptime
- Troubleshooted and diagnosed technical issues on various machinery and systems, applying effective solutions to minimize downtime
- Conducted scheduled preventive maintenance on equipment to prevent breakdowns and maximize operational efficiency
- Documented service reports and completed all necessary paperwork accurately and on time
- Analyzed test results and provided recommendations for equipment maintenance and repair as needed
- FIELD SERVICE TECHNICIAN
Associate
Lowe’s
Rockingham, NC
09.2020 - 04.2022
- Managed client relationships and provided exceptional customer service to ensure satisfaction
- Collaborated with cross-functional teams to optimize processes and improve operational efficiency
- Assisted customers with product inquiries, locating items, and making purchasing decisions to ensure a positive shopping experience
- Replenished merchandise on the sales floor and maintained visual presentation standards to attract and engage customers
- Operated cash register, processed transactions accurately, and handled returns and exchanges in accordance with company policies
- Collaborated with team members to achieve store sales goals and promote brand loyalty through exceptional customer service
- Monitored inventory levels, reported merchandise shortages, and participated in regular stock replenishment activities to meet customer demand
- LOWE’S ASSOCIATE
Education
Associate’s - Electric Utility and Substation Relay Technology
Richmond Community College
Rockingham06.2022
Skills
- Electrical Troubleshooting
- VLF/Tan-Delta Cable Testing
- Doble Testing
- Breaker Testing
- Transformer Testing
- Current Transformer Test
- Potential Transformer Test
- Maintenance/Acceptance Testing
- Problem Solving
- Electrical Control Systems
- Primary/Secondary Injection Testing
- Time Management
- Customer Service
- Adaptability
- Communication
- Detail-Oriented
Timeline
Field Service Technician
Shermco Industries Inc.
08.2024 - Current
Field Service Technician
Premier Power Maintenance
06.2022 - 08.2024
Associate
Lowe’s
09.2020 - 04.2022
Associate’s - Electric Utility and Substation Relay Technology
Richmond Community College