Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bryce Smith

Technical Operations Manager
Charlotte

Summary

Proactive professional with a strong background in driving process improvement initiatives, developing and motivating teams, and increasing customer satisfaction. Adept at identifying and eliminating inefficiencies, reducing costs, and improving operational performance. Able to quickly analyze and adapt to changing business conditions.

Overview

5
5
years of professional experience
2022
2022
years of post-secondary education
2
2
Certifications

Work History

Technical Operations Manager

Avante Health Solutions
02.2025 - Current
  • Company Overview: Concord, United States
  • Prepared detailed reports outlining progress on various projects; showed aptitude for data analysis and reporting tools.
  • Manage a team of testing technicians specializing in CT and CATH medical imaging equipment, ensuring equipment quality and adherence to operational standards.
  • Oversee warehouse operations including receiving, inspecting, organizing, and tracking inventory and finished goods using ERP systems.
  • Coordinate inbound returns supporting warranties and return evaluations.
  • Created audit and cycle counts process and sequencing to support accuracy and effective inventory control.
  • Analyze inventory and workflow data to identify bottlenecks and implement process improvements.
  • Lead Lean Six Sigma projects to streamline operations, reduce waste, and improve warehouse efficiency.
  • Serve as liaison between warehouse operations and senior leadership, translating frontline challenges into actionable recommendations.
  • Collaborate with cross-functional teams to ensure timely availability and delivery of service-ready equipment.
  • Resolve escalations, manage product returns, and communicate order status updates to internal stakeholders.
  • Implement performance metrics and team training initiatives to improve productivity and accountability across the department.
  • Concord, United States

Operations Manager

Joule Technologies
04.2023 - 02.2025
  • Company Overview: McHenry, IL
  • Implemented cost-saving initiatives to reduce overhead costs.
  • Managed the daily operations of multiple departments to maximize efficiency.
  • Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
  • Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
  • Created and measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
  • Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
  • Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Collaborated with stakeholders to develop long-term strategic plans for growth.
  • Developed and implemented effective strategies to reduce costs while maintaining quality standards.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.
  • Utilized data analytics techniques to identify areas for improvement.
  • Spearheaded the implementation of a new ERP system, overseeing installation, configuration, and team training to streamline business operations and improve efficiency.
  • McHenry, IL

Continuous Improvement Project Manager

Joule Technologies
01.2022 - 04.2023
  • Company Overview: McHenry, IL
  • Redesigned process for creating daily production schedule focused on balancing customer demand and resource availability.
  • Created advanced Google spreadsheets and algorithms to automate functions such as quoting, labor tracking, production planning and profitability per project.
  • Created and implemented company wide KPI's.
  • Implemented 5S program utilized by all areas of manufacturing and distribution. This initiative resulted in reduced down time, increased equipment utilization, and improved safety ratings.
  • Responsible for conducting weekly reviews of profit and loss statements focused on maximizing profitability through reduced costs.
  • Conduct company training with an emphasis on operational continuous process improvement.
  • Held weekly meetings with all managers and President to review company performance and financial forecasting.
  • Oversee design review meetings to ensure proper processes and standards are being followed.
  • Worked side by side with sales, production, purchasing and engineering to improve overall capacity.
  • Created electronic form used for customer feedback used in CRM process.
  • Responsible for maximizing utilization of 3D printers and laser machines.
  • McHenry, IL

Project Engineer Intern

Sherman Mechanical
05.2021 - 08.2021
  • Company Overview: Cary, IL
  • Set up and create estimates for HVAC contracting jobs, dealing with time management and coordination amongst multiple groups of people.
  • Communicate with team and project managers of important needed specifications for each job.
  • Created SharePoint page for the company for easy accessibility for important contacts and documents.
  • Demonstrated problem solving, decision-making, communication, and interpersonal skills.
  • Cary, IL

Manufacturing Engineer Co-Op

Lennox Heating and Cooling
08.2020 - 01.2021
  • Company Overview: Marshalltown, IA
  • Demonstrated problem solving, decision-making, communication, and interpersonal skills.
  • Resolved safety, environmental and ergonomics issues.
  • Monitored manufacturing processes, assessed technical challenges and proposed improvement initiatives.
  • Designed tooling and fixturing for use in production and inspection of company products.
  • Developed, prepared and maintained manufacturing process routings.
  • Marshalltown, IA

Sales Associate

Rabine
05.2020 - 08.2020
  • Company Overview: Elk Grove Village, IL
  • Developed, prepared and maintained manufacturing process routings.
  • Went door to door to hundreds of companies selling door, dock, roofing, and paving equipment and services.
  • Diagnosed and reported problems to technicians to accurately get a quote and fulfill the customer's needs.
  • Elk Grove Village, IL

Education

Bachelor of Science - Industrial Technology

Iowa State University
Ames, IA

Skills

  • Lean Six Sigma Black Belt
  • Process Improvement
  • Optimization
  • DMAIC
  • Root Cause Analysis
  • Value Stream Mapping
  • Statistical Process Control
  • Control Charts
  • FMEA
  • Continuous Improvement
  • Operational Excellence
  • Waste Reduction
  • Change Management
  • Cross-Functional Team Leadership
  • Inventory Management
  • Business Development
  • Managing Operations
  • P&L Management
  • PLC Programming
  • Workflow Optimization

Certification

12/01/24, Lean Six Sigma Black Belt, Villanova University

Timeline

Technical Operations Manager

Avante Health Solutions
02.2025 - Current

Operations Manager

Joule Technologies
04.2023 - 02.2025

Continuous Improvement Project Manager

Joule Technologies
01.2022 - 04.2023

Project Engineer Intern

Sherman Mechanical
05.2021 - 08.2021

Manufacturing Engineer Co-Op

Lennox Heating and Cooling
08.2020 - 01.2021

Sales Associate

Rabine
05.2020 - 08.2020

Bachelor of Science - Industrial Technology

Iowa State University

Similar Profiles

CREATE PROFILE
Bryce SmithTechnical Operations Manager