Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Bryce Fletcher

Boiling Springs

Summary

Experienced in customer relations, installing and maintaining cable and fiber products, and working to resolve network related issues. Detail-oriented and quality focused. Excellent working with a team to solve problems and work toward goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cable Technician

Kinetic
08.2024 - Current
  • Used knowledge of cable pairs and network configurations to correct and maintain customer internet services.
  • Installed and maintained fiber optic cable, equipment, and services.
  • Installed data and telephone lines in conjunction with copper services provided.
  • Extensive experience working with Cat5, Cat5e, and Cat6 wires, as well as making RJ45 ends.
  • Knowledge of both fiber and copper color codes.

Manager

Southern Manners
02.2023 - 08.2024
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Sales Representative

Optimum
08.2021 - 04.2022
  • Negotiated prices, terms of sales and service agreements.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Recorded accurate and efficient records in customer database.
  • Attended regular training to further learn about internet and mobile products to better sell to customers.
  • Resolved customer's issues with products and billing

Intramural Coordinator

Anderson University
08.2021 - 04.2022
  • Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
  • Organized and allocated resources required to meet needs of 150 students and 8 instructors.
  • Established and updated objectives and tools for overall program and each department to enhance operations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Cashier

BI-LO
11.2017 - 03.2019
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.

Education

BBA - Business Management

Anderson University
Anderson, SC
05-2023

High School Diploma -

Woodmont Highschool
Piedmont, SC
06-2019

Skills

  • Copper color code
  • Fiber color code
  • Cable installation
  • RJ45 installation
  • Network troubleshooting
  • Equipment repairs
  • System configuration
  • Device configuration

Accomplishments

  • Currently leading office in shortest "time-per task" as well as among the best VQA scores which measures quality of work and compliance with company policies.
  • I complete the most fiber installations on a month-by-month basis among my office, with 0 follow-up internet troubles throughout my time with the company.

Certification

  • ServSafe Certified
  • Ladder Pole Climb certified through Kinetic
  • Buck-Squeeze Pole Climb certified through Kinetic
  • Valid Driver's Liscence

Timeline

Cable Technician

Kinetic
08.2024 - Current

Manager

Southern Manners
02.2023 - 08.2024

Sales Representative

Optimum
08.2021 - 04.2022

Intramural Coordinator

Anderson University
08.2021 - 04.2022

Cashier

BI-LO
11.2017 - 03.2019

BBA - Business Management

Anderson University

High School Diploma -

Woodmont Highschool

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Bryce Fletcher