Bryant Woon
Raleigh
Summary
Accomplished industry leader with proven track record in managing diverse teams and optimizing operational efficiency. Led numerous initiatives that streamlined processes, boosting team performance, customer satisfaction, and profitability. Demonstrated ability in strategic planning and team leadership with an expertise in staff training and development. Strategic thought partner in building technical capabilities for a best-in-class digital and reporting platform.
Overview
15
15
years of professional experience
Work History
Product Manager
Victra
07.2025 - 12.2025
- Partnered with Victra business units to capture requirements, assess business value, and drive effective prioritization
- Collaborated with department leaders, executives, IT and marketing teams to define product requirements, branding direction, and market positioning
- Communicated product vision and strategy clearly and persuasively across all audiences
- Worked closely with technical leaders to design scalable, innovative solutions aligned with business objectives
Lead General Manager
Victra
08.2020 - Current
- Oversaw daily operations in dynamic retail environment, attaining exceptional performance results, contributing to establishment of company's sales record in 2022.
- Mentored and developed sales teams, implementing strategic processes to exceed sales objectives.
- Managed budgeting, forecasting, and sales reporting, ensuring compliance and driving store success.
- Implemented ongoing training to support team performance in sales and customer service.
General Manager
Verizon Wireless
12.2016 - 08.2020
- Cultivated positive work environment by developing and implementing morale strategies, including leadership training and team outings.
- Increased employee retention and engagement through establishment of resource groups.
- Managed business operations, overseeing budgeting, forecasting, and analysis of sales reports on monthly, quarterly, and annual basis.
- Coordinated transition from in-person retail to home deployment during pandemic while maintaining team engagement.
Retail Sales Assistant Manager
Verizon Wireless
12.2014 - 12.2016
- Managed critical opening and closing procedures, including creating deposits, counting cash tills, securing inventory, and performing store lockup and shutdown protocols.
- Ensured customer satisfaction and retention by maintaining up to date knowledge on industry trends in wireless products and services to help customers make informed decisions about product upgrades.
Retail Sales Associate
Verizon Wireless
12.2010 - 12.2014
- Grew customer base by following sale standards and resolving any issues in a timely and professional manner to ensure customer satisfaction.
- Exceeded quota and revenue targets for net activations, customer renewals, accessories, handsets, and enhanced services.
Education
Bachelor of Arts - Psychology
University of Cincinnati
Cincinnati, OHSkills
- Salesforce, RQ, and SAP
- JIRA Product Discovery
- Tableau and Microsoft Office Suite
- Budget and inventory management
- Sales strategy and forecasting
- Team and staff development
- Performance analysis and improvement
- Operational efficiency strategies
- Data analysis and reporting
- Talent acquisition and workforce planning
Timeline
Product Manager
Victra
07.2025 - 12.2025
Lead General Manager
Victra
08.2020 - Current
General Manager
Verizon Wireless
12.2016 - 08.2020
Retail Sales Assistant Manager
Verizon Wireless
12.2014 - 12.2016
Retail Sales Associate
Verizon Wireless
12.2010 - 12.2014
Bachelor of Arts - Psychology
University of Cincinnati
Professional Highlights
- Selected as hiring leader for the district, recruiting 50+ employees, training 20 new hires, and managing multi-disciplinary teams of up to 20.
- Recognized by Verizon for dedication and work ethic, including ranking in top 10% for productivity from 2014-2020, leading the most improved retail sales team in 2018, receiving the ‘Coin of Excellence’ and ‘Pride Coin’ awards, earning addition to the company’s President Cabinet, Winner Circle, and being featured on the company website after coordinating ‘National Volunteering Week’ for 150+ employees.
- Participated in multiple community outreach organizations including ‘L.E.A.D and a non-profit group dedicated to providing resources and services for low-income families.
- Helped manage and remodel new corporate locations, with a proven record of increasing team performance, store sales, and employee engagement in under six months.
References
Bryan Duty - Victra Regional Director
304-785-2201
Michael Dick - Victra Product Manager IV
919-935-9998