Bryant Brown
Durham
Summary
Dynamic Network Operations Specialist with a proven track record at Net Friends, adept at configuring and optimizing network infrastructure. Leveraged strong problem-solving skills to enhance system reliability and user experience. Expert in managing macOS and Windows devices, driving exceptional results through innovative solutions and effective communication.
I'm very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Operations Specialist
Net Friends
10.2017 - Current
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Monitored network hardware operations to evaluate proper configuration.
- Performed network security design and integration duties.
- Diagnosed and executed resolution for network and server issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Designed and evaluated WAN and LAN connectivity technologies.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results.
Call Center Support Specialist
Kodak Alaris
11.2015 - 10.2017
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented and developed customer service training processes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Associate of Applied Science - Information Technology
ITT Technical Institute
Cary, NC09-2015
Skills
- Configured and optimized network infrastructure for multiple clients, ensuring seamless connectivity and performance
- Designed and built structured network closets for corporate offices
- Managed macOS via Addigy RMM, ensuring system stability and security
- Completed numerous network documentation, sharing knowledge across the company
- Managed Windows device management via N-Central RMM, ensuring system stability and security
- Led configuration and execution of maintenance windows for customer servers and firewalls, ensuring minimal downtime
- Provided expert-level support to diagnose and resolve complex network issues, improving system reliability
- Configured and managed Cortex EDR antivirus services to enhance cybersecurity protection
- Played a key role in technical sales engineering meetings, delivering high-level insights into customer network environments to drive informed decision-making
Certification
- CompTIA Network+
- MCAAA - Microsoft Certified Azure Administrator Associate
- Palo Alto Networks - Certified Network Security Administrator
Timeline
Network Operations Specialist
Net Friends
10.2017 - Current
Call Center Support Specialist
Kodak Alaris
11.2015 - 10.2017
Associate of Applied Science - Information Technology
ITT Technical Institute
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