BRYANNAH SMITH-CUNNINGHAM
High Point
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with strong background in personal finance, skilled in loan application processing, risk assessment, and customer relationship management. Known for effective team collaboration, adaptability to changing needs, and achieving measurable results. Expertise in financial analysis, client communication, and regulatory compliance. Reliable and results-driven, consistently delivering high standards of performance and client satisfaction.
Overview
6
6
years of professional experience
Work History
Personal Loan Specialist
OneMain Financial
07.2023 - Current
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
- Performed risk analysis for each applicant, minimizing potential losses from defaulted loans.
- Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
- Negotiated favorable terms for clients, securing competitive interest rates and flexible repayment options whenever possible.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
BDC Sales
Battleground Kia
01.2023 - 06.2023
- Generated leads for future sales by following up with potential customers and maintaining a professional relationship.
- Demonstrated flexibility and adaptability by quickly adjusting to changes in sales processes or customer preferences.
- Collaborated closely with other departments such as finance and service teams, ensuring a smooth car buying experience for all customers.
- Adhered strictly to company policies while working within a fast-paced, high-pressure sales environment.
- Enhanced client understanding of available financing options, guiding them toward the best choice for their situation.
- Utilized CRM software tools effectively in order to manage client relationships and track lead generation progress.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
STORE MANAGER
AT&T Wireless
07.2021 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
FOOTWEAR SALES ASSOCIATE
Dicks Sporting Goods
04.2019 - 06.2021
- Provided accurate store information on pricing, sales and product features.
- Maintained visually appealing and organized sales floor, ensuring easy access to products for customers.
- Demonstrated exceptional communication skills when presenting product features and benefits to customers.
- Enhanced shopping experience for individuals with disabilities by offering attentive assistance tailored specifically towards their unique requirements.
- Greeted and offered sales assistance to every customer upon entry into store.
- Assisted in inventory management, conducting regular stock checks and replenishing items as needed.
Education
HIGH SCHOOL DIPLOMA -
Southwest Guilford High School
Skills
- Leadership and Team management
- CRM proficiency
- Customer Service
- Problem Solving
- Multitasking
- Interviewing and Recruiting
- Goal Setting
- Loan structuring
- Risk evaluation
- Banking knowledge
- Goal-Oriented
- Collections experience
Timeline
Personal Loan Specialist
OneMain Financial
07.2023 - Current
BDC Sales
Battleground Kia
01.2023 - 06.2023
STORE MANAGER
AT&T Wireless
07.2021 - 01.2023
FOOTWEAR SALES ASSOCIATE
Dicks Sporting Goods
04.2019 - 06.2021
HIGH SCHOOL DIPLOMA -
Southwest Guilford High School
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