Bryanna Henderson
Charlotte
Summary
Dedicated and service-driven professional with a strong background in hospitality and customer service. Proven ability to build and maintain client relationships, resolve complex issues with empathy and accuracy, and handle detailed transactions with precision. Passionate about supporting individuals through important decisions, with a growing focus on insurance services and claims-related roles. Recognized for adaptability, clear communication, and a consistent commitment to delivering high-quality client experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Coordinator
Biesse Manufacturing Company
11.2025 - Current
- Coordinated service requests and scheduled technician visits to enhance customer satisfaction.
- Act as the primary communication link between customers, field technicians, and internal teams to track cases, parts, and service progress
- Utilize salesforce to manage service tickets, document customer interactions, track case status, and maintain accurate service records
Bay Host
Topgolf
06.2025 - 01.2026
- Assisted in event coordination and execution, contributing to successful functions and memorable guest experiences.
- Improved venue presentation by regularly inspecting facilities, identifying areas of improvement, and coordinating maintenance efforts.
IT Technician Intern
Redex
04.2025 - 06.2025
- I assisted users by troubleshooting hardware, software, and connectivity issues.
- I helped set up, install, configure, and maintain computers, devices, and software systems.
- I supported basic network operations and followed security protocols like password management and system updates.
- I documented IT processes, created user guides, and organized equipment inventory.
Front Desk Sales
Home 2 Suites by Hilton
09.2024 - 06.2025
- Delivered exceptional customer services
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled 40–60 inbound calls/day, resolved billing and service issues, documented outcomes in Zendesk/CRM.
- Conducted fact-finding and coordinated with operations to complete service recovery within 48 hours.
Server
Morning Belle
04.2024 - 06.2025
- Delivered exceptional customer service by taking orders, serving food, and managing guest requests in a fast-paced environment.
- Processed payments and ensured customer satisfaction, contributing to a consistent 20% tip per shift.
- Maintained a positive, professional demeanor while multitasking and managing high-volume periods.
Server
Walk-Ons Sports Bistreaux
11.2021 - 08.2023
- Delivered exceptional customer services
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled 40–60 inbound calls/day, resolved billing and service issues, documented outcomes in Zendesk/CRM.
- Conducted fact-finding and coordinated with operations to complete service recovery within 48 hours.
Education
Bachelor of Arts - Business Administration/ Minor in Marketing
Aquinas College
Grand Rapids, MI12-2024
Skills
- Time management
- Customer service
- Cash control
- Telephone communication
- Sales and upselling
- Client advocacy
- Marketing
- Problem-solving skills
- Staff training and development
- Scheduling and planning
- Punctuality
- Notetaking and documentation
- Cross-selling techniques
- Reliability
- Customer communication
Websites
Awards
• Bronze, Silver, Gold Girl Scout
• Gold Award
• 2022 Girl Scout cookie sale #2 Top seller
Certification
- ServSafe Alcohol Certification -
National Restaurant Association. - CPR/AED Certification
- First Aid Certification
Accomplishments
Used Microsoft and Excel to develop inventory tracking spreadsheets
Timeline
Service Coordinator
Biesse Manufacturing Company
11.2025 - Current
Bay Host
Topgolf
06.2025 - 01.2026
IT Technician Intern
Redex
04.2025 - 06.2025
Front Desk Sales
Home 2 Suites by Hilton
09.2024 - 06.2025
Server
Morning Belle
04.2024 - 06.2025
Server
Walk-Ons Sports Bistreaux
11.2021 - 08.2023
Bachelor of Arts - Business Administration/ Minor in Marketing
Aquinas College