Dynamic Lead Registered Behavior Technician with a focus on leadership, staff training, and client engagement. Proven ability to implement effective strategies that enhance skill development and foster teamwork.
Overview
7
7
years of professional experience
Work History
Lead Registered Behavior Technician
Behavioral Framework
Clemmons, NC
11.2025 - Current
Assisted in training new staff on behavior management techniques and protocols.
Maintained accurate documentation of client sessions and progress notes.
Engaged clients in therapeutic activities to promote skill development and learning.
Tracked data and monitored progress of student's goals and objectives.
Participated in team meetings to discuss client cases and share insights collaboratively.
Provided direct one-on-one instruction to children with autism in a variety of settings.
Intern
Atrium Behavioral Health
Charlotte, NC
05.2025 - 07.2025
Supported clinical staff in implementing treatment plans and monitoring patient progress.
Collaborated with interdisciplinary teams to ensure comprehensive patient care strategies.
Conducted research on best practices in behavioral health to inform treatment approaches.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Sorted and organized files, spreadsheets, and reports.
Analyzed problems and worked with teams to develop solutions.
Shift Leader
Famous Toastery
Blowing Rock, NC
10.2022 - 05.2025
Supervised daily operations, ensuring efficient team performance and adherence to service standards.
Mentored new staff, fostering skill development and enhancing overall team productivity.
Implemented process improvements, streamlining workflows and reducing customer wait times.
Coordinated inventory management, optimizing stock levels and minimizing waste.
Enforced health and safety protocols, maintaining a clean and safe work environment.
Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
Guest Relations
Mystery Hill
Blowing Rock, NC
11.2021 - 08.2022
Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Participated in regular team meetings contributing valuable insights towards improving the overall operations within the Guest Relations Department.
Supported training initiatives for new hires by sharing expertise on best practices in marina safety procedures and guest relations techniques.
Trained new team members on best practices for guest relations, contributing to consistently high levels of customer service across the team.
Facilitated smooth operations during events and functions, handling logistics and guest relations.
Busser/Host
Famous Toastery
Clover, SC
10.2019 - 08.2021
Cleared and reset tables efficiently to enhance guest dining experience.
Assisted servers in delivering food and beverages promptly during peak hours.
Maintained cleanliness of dining area, ensuring compliance with health standards.
Organized and restocked supplies, contributing to streamlined service operations.
Collaborated with kitchen staff to manage dishware flow and reduce wait times.
Trained new bussers on best practices for table maintenance and sanitation procedures.