Bryan Ransom
Rockingham
Summary
Resourceful loyal and efficient employee known for high productivity and efficient task completion. Skilled in logistical coordination, customer service management, and problem-solving strategies. Excel at communication, teamwork, and adaptability, ensuring seamless operations and client satisfaction.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Senior body/Repair Coordinator
Bobby kings body shop
Rockingham
01.2024 - Current
- Coordinated repair schedules with technicians and customers at the body shop.
- Managed parts inventory and ordered supplies as needed for repairs.
- Communicated with customers about repair status and estimated completion times.
- Assisted technicians in diagnosing vehicle issues and determining necessary repairs.
- Maintained accurate records of customer interactions and repair orders.
- Collaborated with insurance companies to process claims for vehicle repairs.
- Oversaw quality control checks on completed repairs before vehicle delivery.
- Developed relationships with local vendors to ensure timely part procurement.
- Used computer maintenance program to produce repair orders and charge out parts.
- Produced cost estimates for repair jobs.
- Monitored the progress of repair orders and provided status updates to customers.
- Created and maintained a database of service requests, repairs, and customer information.
- Tracked warranty information for products serviced by the company.
- Managed accounts receivable related to repairs performed by the company's staff.
Insurance Agent
Ransom insurance agency
Ellerbe
01.2020 - 01.2024
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Explained policy options and coverage details to ensure client understanding.
- Managed client records and documentation using insurance management software.
- Conducted regular follow-ups to address client inquiries and concerns promptly.
- Collaborated with underwriters to assess risk and determine policy eligibility.
- Educated clients on claims processes and provided guidance during claims submission.
- Maintained up-to-date knowledge of industry regulations and company offerings consistently.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
Right of Way team groundsman
Xylem Inc.
Rockingham
01.2017 - 01.2020
- Supported project teams by conducting site assessments and property evaluations.
- Collaborated with landowners to clarify property rights and easement agreements.
- Operating equipment: Driving and operating various vehicles and equipment, such as chippers, chainsaws, and other tools.
- Vegetation clearing: Performing ground clearing, cutting, chipping, and disposing of brush and trees to maintain adequate clearance for power and communication lines.
- Assisting linemen: Handling and passing tools, materials, and equipment to higher-level crew members working in buckets or climbing utility poles.
- Traffic control: Setting up safety signage and performing traffic control around the work area, following all relevant regulations.
- Site preparation: Preparing job sites by loading and unloading materials, digging holes for new utility poles, and cleaning up work areas.
- Safety protocol: Inspecting and maintaining equipment, flagging obstacles, and adhering to all company safety rules and policies.
Education
Richmond Senior Highschool
Rockingham, NcTimeline
Senior body/Repair Coordinator
Bobby kings body shop
01.2024 - Current
Insurance Agent
Ransom insurance agency
01.2020 - 01.2024
Right of Way team groundsman
Xylem Inc.
01.2017 - 01.2020
Richmond Senior Highschool