Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Mcilwain

Charlotte

Summary

To obtain an entry level position in a professional environment that is both challenging and rewarding while offering advancement opportunities.

Experienced with managing high-speed, high-pressure environments. Utilizes effective time management and organizational skills to ensure smooth operations. Track record of reliability and strong teamwork to meet dynamic and changing needs.

Overview

4
4
years of professional experience

Work History

Internal Runner

Carolina Panthers Stadium
08.2021 - Current
  • Coordinates setup and breakdown plan for each event
  • Managing setup and breakdown of all events
  • Assists in creating timelines and creates checklists for each event
  • Create signup pages on signup4 for all events
  • Oversees loading/unloading, stocking, cleaning and maintenance of the truck for every event.
  • Clean all equipment and maintain and organize storage.

Valet Parking Attendant

JW Marriott Hotel
05.2023 - 10.2024
  • Explained parking rates and retrieval procedures to guests upon arrival.
  • Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
  • Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
  • Handled cash transactions accurately, ensuring proper payment for services rendered.
  • Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.

Customer Support Consultant

Spectrum
02.2023 - 08.2024
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Assisted in the development of training materials for new team members, fostering a culture of continuous improvement within the department.
  • Delivered personalized assistance for product usage, ensuring customers felt confident and supported in their journey.
  • Exceeded targets in sales conversion rates through active listening skills and persuasive communication techniques.
  • Maintained a high level of professionalism when handling sensitive information or addressing escalated concerns from customers.
  • Proactively identified opportunities for upselling products or services based on individual customer needs, driving revenue growth.
  • Collaborated with cross-functional teams to maintain up-to-date knowledge of product offerings and company policies.

Education

Associates - Psychology

Central Piedmont Community College
Charlotte, NC
05.2012

High School - undefined

Hopewell High School
Charlotte, NC
06.2010

Skills

  • Security/bouncer Suit night club epic center (4 years)
  • Customer service
  • Administrative tasks
  • Heavy lifting
  • Agility development
  • Guest relations

Timeline

Valet Parking Attendant

JW Marriott Hotel
05.2023 - 10.2024

Customer Support Consultant

Spectrum
02.2023 - 08.2024

Internal Runner

Carolina Panthers Stadium
08.2021 - Current

High School - undefined

Hopewell High School

Associates - Psychology

Central Piedmont Community College

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Bryan Mcilwain