Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryan Keating

Charlotte

Summary

Im equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

26
26
years of professional experience

Work History

Application Engineer

H-T-L Perma USA
01.2016 - Current
  • Designed and implemented custom application solutions for client specifications.
  • Collaborated with cross-functional teams to enhance product functionality and user experience.
  • Conducted thorough testing and troubleshooting to ensure optimal system performance.
  • Provided technical support and training to clients on software applications and systems.
  • Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
  • Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
  • Traveled to key account locations to train and provide technical direction for successful completion of product launches.
  • Collaborated with cross-functional teams to design and implement innovative technical solutions.
  • Played a crucial role in successful project completion by contributing technical expertise at all stages of development.
  • Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.

Technical Returns

H-T-L Perma USA
06.2012 - 01.2019
  • Maintained detailed records of returned products for reporting and analysis purposes.
  • Monitored compliance with company policies related to product returns and refunds.
  • Unloaded, inspected, and stored damaged and returned products.

Customer Service Representative

H-T-L Perma USA
06.2012 - 01.2016
  • Managed high-volume call flows while maintaining service quality standards.
  • Utilized CRM systems to track customer interactions, ensuring accurate record-keeping.
  • Conducted follow-up communications to ensure resolution of customer concerns and build loyalty.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Filler

H-T-L Perma USA
08.1999 - 06.2012
  • Operated filling machines to ensure consistent product quality and adherence to safety standards.
  • Monitored production processes, identifying and resolving issues to minimize downtime.
  • Conducted routine maintenance on equipment, enhancing operational efficiency and reliability.
  • Collaborated with team members to streamline workflows and improve productivity rates.
  • Trained new employees on safe handling procedures and machine operations, fostering a knowledgeable workforce.

Education

Myers Park High School
Charlotte, NC

Skills

  • Production support
  • Customer support
  • Technical troubleshooting
  • Database management
  • Verbal and written communication
  • Training and mentoring
  • Team building
  • End-user training
  • Teamwork
  • Problem-solving

Languages

English
Native or Bilingual

Timeline

Application Engineer

H-T-L Perma USA
01.2016 - Current

Technical Returns

H-T-L Perma USA
06.2012 - 01.2019

Customer Service Representative

H-T-L Perma USA
06.2012 - 01.2016

Filler

H-T-L Perma USA
08.1999 - 06.2012

Myers Park High School

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Bryan Keating