Bryan Harmon
Raleigh
Summary
Dynamic entrepreneur with a proven track record at Teleperformance USA, excelling in customer service and problem-solving. Co-founded Pacifico Reclaimed Wood, driving consistent revenue growth through effective marketing and brand development. Skilled in workforce management and leadership, fostering collaboration while maintaining operational excellence.
Overview
10
10
years of professional experience
Work History
Co-Owner
Pacifico Reclaimed Wood
Lancaster
03.2016 - 07.2024
- Co-founded and managed an e-commerce store, achieving consistent revenue growth over eight years.
- Demonstrated excellent communication and listening skills while interacting with customers, resulting in high customer satisfaction and loyalty.
- Successfully implemented problem-solving strategies, resolving issues promptly to ensure positive customer experiences.
- Proven track record of driving sales through effective marketing strategies and customer engagement.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Provided leadership and guidance to employees while fostering a collaborative environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Representative
Teleperformance USA
Boca Raton
10.2014 - 03.2016
- Provided exemplary customer service, showcasing exceptional communication and listening skills.
- Developed strong problem-solving abilities, consistently meeting and exceeding customer expectations.
- Exhibited self-motivation and a proactive approach to tasks, contributing to a positive team dynamic.
- Contacted customers about potential service upgrades, new services and account changes.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Parkland High School
Winston-Salem, NC05-2011
Skills
- Recruiting and training
- Policy and procedure implementation
- Workforce management
- Accounting operations
- Human resources management
- P&L Administration
- Staff hiring
- Business leadership
- Negotiation techniques
- Entrepreneurial leadership
- Brand development
- Project management
- Product and service solutions
- Client relations
- Product education
- Data entry
- CRM software proficiency
- Key holder experience
- Credit card payment processing
- Information security
Affiliations
- Competitive Cheerleader
- Physical Fitness
- Travel
Languages
English
Native/ Bilingual
Spanish
Limited
German
Limited
Timeline
Co-Owner
Pacifico Reclaimed Wood
03.2016 - 07.2024
Customer Service Representative
Teleperformance USA
10.2014 - 03.2016
High School Diploma -
Parkland High School
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