Results-driven Operations and Maintenance Leader with over 30 years of experience managing large teams, optimizing equipment performance, and ensuring operational excellence. Expertise in aircraft ground support equipment (GSE), technical training, and quality assurance, with a proven ability to lead teams and meet critical deadlines under pressure. Holds an active Tier 3 Security Clearance, with experience handling sensitive and classified materials. Adept at fostering organizational improvements, reducing downtime, and providing technical expertise in electrical, hydraulic, and mechanical systems.
Overview
39
39
years of professional experience
Work History
Director of Aircraft Ground support equipment and
PrimeFlight
Arlington
03.2025 - Current
Directed operational strategies to enhance service delivery and efficiency.
Oversaw staff training programs to ensure compliance with safety standards.
Managed resource allocation to optimize team performance and productivity.
Collaborated with cross-functional teams to streamline airport operations.
Implemented process improvements to reduce turnaround times for services.
Recruited, trained, supervised, evaluated and mentored staff members.
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Facilitated collaboration between teams by encouraging open communication channels.
Conducted regular meetings with department heads to review progress on strategic initiatives.
Developed policies and procedures to ensure compliance with corporate standards.
Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Identified opportunities for improvement in operational performance metrics.
Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Assessed employee performance against established benchmarks or targets.
Reviewed internal reports and identified areas of risk or potential cost savings.
Analyzed customer feedback data to identify trends in product performance or customer service issues.
Managed crisis situations to minimize impact on operations and reputation.
Developed and executed marketing strategies to increase brand awareness and market share.
Monitored industry trends to identify opportunities for expansion and innovation.
Streamlined supply chain management to reduce costs and improve efficiency.
Ensured compliance with all relevant regulations, policies and procedures.
Implemented new technologies to streamline processes and enhance productivity.
Coordinated with regulatory bodies to ensure compliance with laws and standards.
Directed operations to improve efficiency and increase profit margins.
Analyzed data to inform decision-making and strategic direction.
Spearheaded the development and launch of new products or services.
Promoted a culture of innovation and encouraged staff to contribute ideas.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Formed and sustained strategic relationships with clients.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Implemented successful business strategies to increase revenue and target new markets.
Monitored progress by establishing plans, budgets and measuring results.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Mitigated business risks by working closely with staff members and assessing performance.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Forecasted customer demand to set prices or credit terms for goods or services.
Site Manager | GSE Supervisor
URS/AECOM
Norfolk Naval Shipyard
03.2015 - Current
Oversaw site operations and management, ensuring compliance with contractual agreements and regulatory requirements.
Acted as the primary point of contact for local contractors, ensuring on-site task order performance.
Supervised and trained personnel in equipment maintenance and repair.
Managed quality assurance programs, ensuring compliance with safety regulations.
Spearheaded the startup of a new fleet readiness center, balancing budgets between CNAF and N42 funding lines.
Certified as the only technician to inspect and repair jet engine inlet nozzles and portable power units.
Director of GSE Maintenance
Alliance Ground International
O’Hare Airport
01.2025 - 03.2025
Directly manage all aspects of 20,000+ aircraft ground support equipment units, ensuring operational efficiency and readiness.
Oversee a team of 250+ employees, including mechanics, technicians, and supervisors.
Implement preventive maintenance programs, reducing equipment downtime by 20% and ensuring FAA and OSHA compliance.
Develop strategies to optimize budgets and resources, improving maintenance workflows and cost efficiency.
Foster a culture of safety, accountability, and continuous improvement.
Led strategic initiatives to enhance operational efficiency across ground services.
Managed cross-functional teams to streamline cargo handling processes.
Oversaw compliance with safety regulations and industry standards for operations.
Developed training programs to improve staff performance and service quality.
Collaborated with clients to ensure satisfaction and service delivery excellence.
Directed budgeting and resource allocation for ground operations projects.
Analyzed operational data to identify trends and implement improvements.
Facilitated communication between departments to enhance workflow coordination.
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Recruited, trained, supervised, evaluated and mentored staff members.
Conducted regular meetings with department heads to review progress on strategic initiatives.
Facilitated collaboration between teams by encouraging open communication channels.
Collaborated with senior leadership to set long-term objectives for the company.
Developed policies and procedures to ensure compliance with corporate standards.
Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Identified opportunities for improvement in operational performance metrics.
Managed budgeting and financial planning processes for the organization.
Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Led change management efforts to adapt to market shifts and organizational needs.
Ensured compliance with all relevant regulations, policies and procedures.
Enhanced customer satisfaction through the development of service improvement initiatives.
Implemented new technologies to streamline processes and enhance productivity.
Streamlined supply chain management to reduce costs and improve efficiency.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Formed and sustained strategic relationships with clients.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Implemented campaigns and promotions to help with developing goods and services.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Mitigated business risks by working closely with staff members and assessing performance.
Forecasted customer demand to set prices or credit terms for goods or services.
Operations Manager
SEI, Inc.
Chesapeake
04.2024 - 12.2024
Led daily operations, including managing personnel, scheduling, and executing projects.
Directed a team of supervisors and technicians in maintaining and repairing critical equipment.
Developed and implemented policies and procedures to improve efficiency and ensure compliance with company standards.
Managed budgets and resources, maximizing cost-effectiveness.
Collaborated with senior leadership to align operational goals with strategic objectives.
GSE Lead Mechanic
DynCorp International
Portsmouth
07.1991 - 03.2015
Led teams in the rework, repair, and inspection of ground support equipment at a DEPOT level.
Provided engineering and technical training to personnel.
Supervised corrosion control and quality assurance procedures.
Acted as a subject matter expert (SME) for forklifts, power plants, hydraulic systems, and jet engine test cells.
Machinist Mate
United States Navy
Norfolk
06.1986 - 09.1988
Maintained and repaired weapons elevators, aircraft elevators, conveyors, and shipboard equipment.
Honored with an honorable discharge and awarded 80% disability for service.
Education
Associates Degree - Automotive Techniques and Management
Vale Technical Institute
Blairsville, PA
Skills
Tier 3 Security Clearance
Operations and Maintenance Leadership
Aircraft Ground Support Equipment (GSE) Management
Preventive Maintenance & Repair Programs
Quality Assurance and Compliance (FAA, OSHA)
Technical Training and Development
Budget and Resource Optimization
Team Leadership and Staff Supervision (250 personnel)
Proficiency in Schematics, Blueprints, and AutoCAD
ASE Certifications in Automotive Systems
Experience with SAP Maintenance Modules
Operational strategies
Staff training
Resource allocation
Compliance management
Process improvement
Customer relationship management
Project management
Equipment maintenance
Data analysis
Supply chain management
Team building
Effective communication
Problem solving
Strategic planning
E-commerce strategy
Client relations
Business administration
Company guidelines
Crisis management
Rules and regulations
Contract management
Intellectual property management
Legal and regulatory compliance
Performance management
Employee development
Relationship building
Goal setting
Conflict resolution
Program management
Operations management
Risk management
Industry knowledge
Government relations
Staff development
Multitasking and organization
Decision-making
Coaching and mentoring
People management
Time management
Cross-functional team leadership
Problem-solving
Verbal and written communication
Talent acquisition
Issues resolution
Contract and vendor management
Additional Training And Certifications
Tier 3 Security Clearance
Hydraulic Systems (Sperry Victors)
Auto Body Repair (CAH Vo-Tech)
FAA & OSHA Compliance Training
Leadership Development & Team Management
Timeline
Director of Aircraft Ground support equipment and
PrimeFlight
03.2025 - Current
Director of GSE Maintenance
Alliance Ground International
01.2025 - 03.2025
Operations Manager
SEI, Inc.
04.2024 - 12.2024
Site Manager | GSE Supervisor
URS/AECOM
03.2015 - Current
GSE Lead Mechanic
DynCorp International
07.1991 - 03.2015
Machinist Mate
United States Navy
06.1986 - 09.1988
Associates Degree - Automotive Techniques and Management
Site Director / Academic Advisor at Embry-Riddle Aeronautical University – Travis AFBSite Director / Academic Advisor at Embry-Riddle Aeronautical University – Travis AFB