Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Brooklyn Jackson

Rockingham

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Sales Associate

Ross Dress for Less
05.2025 - Current
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.

Customer Service Representative

University of North Carolina at Wilmington
08.2023 - 05.2025
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Head Sales Associate

First Uniform Inc.
02.2022 - 04.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Key Holder

Hanesbrands
03.2021 - 09.2022
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Retail Sales Associate

Roses Discount Store
05.2020 - 03.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.

Education

Bachelor of Science - Computer Science

University of North Carolina At Wilmington
Wilmington, NC
05-2025

Associate of Science - Computer And Information Sciences

Richmond Community College
Hamlet, NC
07-2020

Skills

  • Machine learning
  • Continuous integration
  • Software maintenance
  • Data structures
  • Software and system modification
  • Code testing
  • System optimization
  • API integration
  • Computer programming
  • Object-oriented programming
  • Algorithm design
  • User interface design

Websites

Accomplishments

  • Designed and created software and systems for high-traffic social networking services, including Smart Minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a robust software testing platform which advanced R&D efforts.
  • Served as Lead Programmer on Smart Minutes.
  • Supervised team of 4 staff members.

Languages

English
Native or Bilingual
Spanish
Professional Working
Chinese (Mandarin)
Professional Working

Timeline

Sales Associate

Ross Dress for Less
05.2025 - Current

Customer Service Representative

University of North Carolina at Wilmington
08.2023 - 05.2025

Head Sales Associate

First Uniform Inc.
02.2022 - 04.2023

Key Holder

Hanesbrands
03.2021 - 09.2022

Retail Sales Associate

Roses Discount Store
05.2020 - 03.2021

Bachelor of Science - Computer Science

University of North Carolina At Wilmington

Associate of Science - Computer And Information Sciences

Richmond Community College

Similar Profiles

CREATE PROFILE
Brooklyn Jackson