Brooklyn Jackson
Rockingham
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ross Dress for Less
05.2025 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
University of North Carolina at Wilmington
08.2023 - 05.2025
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Head Sales Associate
First Uniform Inc.
02.2022 - 04.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Key Holder
Hanesbrands
03.2021 - 09.2022
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Retail Sales Associate
Roses Discount Store
05.2020 - 03.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
Education
Bachelor of Science - Computer Science
University of North Carolina At Wilmington
Wilmington, NC05-2025
Associate of Science - Computer And Information Sciences
Richmond Community College
Hamlet, NC07-2020
Skills
- Machine learning
- Continuous integration
- Software maintenance
- Data structures
- Software and system modification
- Code testing
- System optimization
- API integration
- Computer programming
- Object-oriented programming
- Algorithm design
- User interface design
Accomplishments
- Designed and created software and systems for high-traffic social networking services, including Smart Minutes.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Created a robust software testing platform which advanced R&D efforts.
- Served as Lead Programmer on Smart Minutes.
- Supervised team of 4 staff members.
Languages
English
Native or Bilingual
Spanish
Professional Working
Chinese (Mandarin)
Professional Working
Timeline
Sales Associate
Ross Dress for Less
05.2025 - Current
Customer Service Representative
University of North Carolina at Wilmington
08.2023 - 05.2025
Head Sales Associate
First Uniform Inc.
02.2022 - 04.2023
Key Holder
Hanesbrands
03.2021 - 09.2022
Retail Sales Associate
Roses Discount Store
05.2020 - 03.2021
Bachelor of Science - Computer Science
University of North Carolina At Wilmington
Associate of Science - Computer And Information Sciences
Richmond Community College