Brooklyn Jackson
Raeford
Summary
Organized and driven self-starter with a comprehensive background in public and social services. Successful at offering resources, assessing eligibility for individuals in need, and making changes to clients' case files.
Overview
6
6
years of professional experience
Work History
Income Maintenance Caseworker
Cumberland County Department Of Social Services
Fayetteville
08.2024 - Current
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Responded timely to inquiries from clients regarding their benefits status.
- Performed data entry into computer systems for tracking client information.
- Interviewed persons applying for public assistance programs.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Participated in and successfully completed on-the-job training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Maintained accurate records of case notes and progress reports.
Assistant Workshop Manager
Build A Bear Workshop
Fayetteville
10.2020 - 03.2023
- Managing payroll and adjusting schedules where needed
- Assist in the onboarding process and training process of new team members
- Team recruitment experience
- Cash management
- Handling any guest discrepancies in a level-headed way
- Assist in the hiring process and training process of new team members
- Keep up with store and safety policies with the help of the chief manager to ensure accuracy
- Have complete floor leader focus and engagement with both the team and guests
Team Member
Chick Fil A
Fayetteville
03.2019 - 05.2020
- Handling of cash through the use of a POS system
- Stocking of merchandise
- Ensuring cleanliness of the store during all times
- Completing pre-closing and opening duties
- Accurately entering and providing orders
- Working as a team in a fast-paced environment
- Bagging orders to keep wait times under five minutes
Education
B.S - Psychology, African American Studies
The University of North Carolina At Pembroke
Pembroke, NC05.2024
High School Diploma -
Seventy-First High School
05.2019
Skills
- Data management
- Cross-cultural sensitivity
- Problem solving
- HIPAA compliance
- Maintains confidentiality
- Clerical skills
- Customer service
- Community outreach
- Administrative & Managerial Experience
- Self motivation
- Initiative-taking
- Confidentiality practices
Affiliations
- Student Research
- Volunteer
- Community Outreach
Accomplishments
- Student Research Presenter at Pembroke Undergraduate Research and Creativity Center
References
References available upon request.
Timeline
Income Maintenance Caseworker
Cumberland County Department Of Social Services
08.2024 - Current
Assistant Workshop Manager
Build A Bear Workshop
10.2020 - 03.2023
Team Member
Chick Fil A
03.2019 - 05.2020
B.S - Psychology, African American Studies
The University of North Carolina At Pembroke
High School Diploma -
Seventy-First High School
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